Gavin Gladstone Email & Phone Number

Te Kuiti, Waikato, New Zealand

136 Fanshawe Street, Auckland

In my role, I am responsible for ensuring service delivery meets agreed targets. This includes diagnosing and resolving service delivery issues, maintaining operational procedures and facilities, and managing communication channels and stakeholder groups. I apply incident management practices and actively engage with key stakeholders to ensure their needs are met.Furthermore, I am involved in managing various ITIL processes such as incident, request fulfillment, access, problem, change, and service transition. Monitoring and managing IT expenditure is also part of my responsibilities, along with overseeing CMDB management, service catalog, asset management, and compliance.In addition to these technical aspects, I demonstrate strong leadership skills and provide guidance to a service-focused technical team. I effectively manage competing priorities under pressure and leverage my business partnering and commercial acumen to drive success. IT security, governance, and risk management are areas where I actively contribute.Ultimately, I strive to deliver insights-driven service management and reporting that aligns with the overall business plans and objectives.

Overseeing all aspects of IT for New Zealands largest Gaming Machine Charitable Trust.Internally supporting staff of 43, laptops, desktops, mobiles (inc iPhones) and iPads. All software support including Office 2007 & 2010, Microsoft Dynamics Great Plains, Dynamics CRM and other custom applications related to the gaming industry. Support of Avaya IP Office phone system, Phone Manager softphone and VoiceMail Pro.Support of Windows XP, 7, 2003, 2008 and VMWare.SQL Server 2008.Development of custom reports using Crystal Reports, SQL Reporting Services & SQL Stored Procedures, or Excel with Pivot Tables along development of other custom apps.Installation and support of all server hardware, UPS, backups and networking.All support relating to our 250+ remote locations throughout NZ that host the gaming machines. This includes desktop PC, printer, ADSL connection and custom software.Management of projects such us upgrades to our software, implementation of new software and new hardware such as phone systems.Social Club President or Committee Member from 2007-Now.Office Fire Warden from 2009-Now.

Grafton, Auckland, Nz

Envisage Systems sold and supported a helpdesk solution called Envisage Support Centre (similar to Heat and Magic) and various other plugins relating to this system.I was the senior developer here from 03-04 with 1 developer reporting to me. We developed using Visual Basic 6 connecting to Access and SQL databases and Crystal Reports 8 for reporting. We were regularly onsite at customers carrying out upgrades and troubleshooting bugs over the phone. We dealt with many large customers such as Farmers, Foodstuffs, Progressive, Fletchers, AUT and Sky TV.Envisage was sold to Fusion 5 around 2008.

Edmonton, London, England

As a quality control chemist I had to monitor the quality of the product that was being produced on the production line. Capping, Kister, Labelling, Expiry Date, Palletiser. Samples of the product were taken at regular intervals to test for Carbonation, Brix, Taste, Smell and tests for sweeteners such as Sacharin and Aspartame. Submission of samples to microbiology to test for cultures. Testing of manufacturing equipment for microbes after cleaning cycles.

Bsc, Chemistry, Physics

Certificate, Itil V3 - Foundation, Itil Foundations

Diploma Of Business Programming, Visual Basic 6

A 10 month course 5 hours a day, 5 days a week focusing initially on all general aspects of IT then on programming with Visual Basic.