-Worked extensively with Windows environments, with occasionalexposure to Linux and Mac OS-Actively managed live networks, responding to power outages,infrastructure failures, and server issues-Installed and maintained network infrastructure for new and existingenvironments-Documented repair processes and helped streamline procedures forfuture technical support actions-Troubleshooted complex issues ranging from the physical layer to theapplication… Show more -Worked extensively with Windows environments, with occasionalexposure to Linux and Mac OS-Actively managed live networks, responding to power outages,infrastructure failures, and server issues-Installed and maintained network infrastructure for new and existingenvironments-Documented repair processes and helped streamline procedures forfuture technical support actions-Troubleshooted complex issues ranging from the physical layer to theapplication layer-Worked in a ticketing system environment, and worked with awarenessof service level agreements and standard operating procedures-Used command line regularly to troubleshoot a variety of networkingissues, and used PowerShell when warranted to further implementsolutions-Displayed strong communication etiquette, effectively handling difficultcalls and emails Show less

-Unpacked and examined incoming laptops for projects, and playedvarious roles through the build out process-Booted and initialized laptops, and used software to autonomouslyimage and configure devices for the specific project-Loaded outbound vehicles with shipments as per customer orders.-Stacked and stored pallets in proper locations to keep warehouse cleanand organized

-Built out and imaged computers for current clients as needed-Assisted with on-site projects, preparing end user devices such asprinters, computers, phones, and related peripherals-Updated hardware, software and security protections with lateststandards.-Became familiar with industry standards for IT software and hardware