Gavin Graves Email & Phone Number

• Proactively manage and troubleshoot IT infrastructure, serving as a point of contact for all user-related technical issues ensuring a satisfaction KPI of 99.4%.• Administer and maintain Fortinet firewall solutions, ensuring network security and optimal performance saving the company $230,000 in security risks.• Provide hands-on support for Windows 365, including installation, configuration, and troubleshooting of operating systems and software applications.• Utilize VMware virtualization technology to deploy, manage, and maintain virtualized environments, optimizing resource utilization and scalability.• Manage user accounts, permissions, and access control using Active Directory, ensuring adherence to security policies and regulatory compliance.

Knoxville, Tennessee, United States

• Spearheaded B2B telecommunications solutions for clients, maintaining top the 5% spot for client acquisition and sales KPIs regionally, focusing on mobile IT troubleshooting and support to optimize operational efficiency and productivity.• Maintained and troubleshot mobile devices including IOS and Android while spearheading technical support for 5G mobile telecommunication networks, reducing overhead costs by $350,000 a quarter.• Cultivated and nurtured relationships with key clients, serving as their primary point of contact for all telecommunications-related needs increasing sales by 30% in every store.• Provided expert guidance and support to clients on mobile device management (MDM) strategies, to enhance security and streamline device provisioning and management processes saving companies a total of 2.3 million in security risks.• Designed and implemented Voice over Internet Protocol (VoIP) solutions tailored to clients' business requirements, leveraging advanced features such as call routing, conferencing, and unified communications.

Knoxville, Tennessee, United States

• Expertly craft a wide range of cocktails, beverages, and specialty drinks, consistently delivering high-quality and visually appealing drinks to guests.• Provide exceptional customer service by greeting guests warmly, taking drink orders promptly, and engaging in friendly conversation to enhance their overall experience.• Demonstrate extensive knowledge of spirits, wines, and beers, offering recommendations and guidance to guests based on their preferences and tastes.• Maintain a clean and organized bar area, including stocking supplies, cleaning glassware, and ensuring compliance with health and safety standards.• Handle cash transactions accurately and efficiently, processing payments and providing change to guests with professionalism and attention to detail

Knoxville, Tennessee, United States

• Provide exceptional customer service by warmly greeting guests, guiding them through the menu, and accommodating special requests to ensure a memorable dining experience.• Take accurate food and beverage orders, entering them into the POS system efficiently and communicating effectively with kitchen and bar staff to ensure timely service.• Anticipate guests' needs and proactively address any concerns or issues, demonstrating attentiveness and professionalism at all times.• Maintain a thorough knowledge of the menu, including ingredients, preparation methods, and allergen information, to answer questions and make recommendations to guests.• Ensure accuracy in order delivery, verifying items before serving and confirming guests' satisfaction with their meals and drinks.• Collaborate with colleagues to support a smooth flow of service, assisting with clearing tables, refilling drinks, and resetting dining areas as needed.

Knoxville, Tennessee, United States

• Safely operate a forklift to transport lumber, building materials, and other merchandise throughout the Home Depot store and lumber yard, adhering to all safety protocols and regulations.• Utilize forklifts and other material handling equipment to load and unload delivery trucks, organize merchandise in the lumber yard, and assist customers with loading purchases into their vehicles.• Maintain a clean and organized lumber yard, ensuring that merchandise is properly stacked, labeled, and accessible to customers and associates.• Provide knowledgeable assistance to customers, answering questions about lumber products, building materials, and project requirements to help them find the right solutions for their needs.• Collaborate with team members to fulfill customer orders accurately and efficiently, coordinating efforts to locate, retrieve, and prepare merchandise for pickup or delivery.• Monitor inventory levels of lumber and building materials, alerting management to low stock levels and assisting with restocking and replenishment activities as needed.• Follow safety guidelines and procedures at all times, including wearing appropriate personal protective equipment (PPE), securing loads properly, and conducting routine equipment checks and maintenance.

B.S. Cybersecurity And Information Assurance

Highschool, 4.1