Gavin Graves Email & Phone Number

• Proactively manage and troubleshoot IT infrastructure, serving as a point of contact for all user-related technical issues ensuring a satisfaction KPI of 99.4%.
• Administer and maintain Fortinet firewall solutions, ensuring network security and optimal performance saving the company $230,000 in security risks.
• Provide hands-on support for Windows 365, including installation, configuration, and troubleshooting of operating systems and software applications.
• Utilize VMware virtualization technology to deploy, manage, and maintain virtualized environments, optimizing resource utilization and scalability.
• Manage user accounts, permissions, and access control using Active Directory, ensuring adherence to security policies and regulatory compliance.

Knoxville, Tennessee, United States

• Spearheaded B2B telecommunications solutions for clients, maintaining top the 5% spot for client acquisition and sales KPIs regionally, focusing on mobile IT troubleshooting and support to optimize operational.
• Maintained and troubleshot mobile devices including IOS and Android while spearheading technical support for 5G mobile telecommunication networks, reducing overhead costs by $350,000 a quarter.
• Cultivated and nurtured relationships with key clients, serving as their primary point of contact for all telecommunications-related needs increasing sales by 30% in every store.
• Provided expert guidance and support to clients on mobile device management (MDM) strategies, to enhance security and streamline device provisioning and management processes saving companies a total of 2.3 million in.
• Designed and implemented Voice over Internet Protocol (VoIP) solutions tailored to clients' business requirements, leveraging advanced features such as call routing, conferencing, and unified communications.

Knoxville, Tennessee, United States

• Expertly craft a wide range of cocktails, beverages, and specialty drinks, consistently delivering high-quality and visually appealing drinks to guests.
• Provide exceptional customer service by greeting guests warmly, taking drink orders promptly, and engaging in friendly conversation to enhance their overall experience.
• Demonstrate extensive knowledge of spirits, wines, and beers, offering recommendations and guidance to guests based on their preferences and tastes.
• Maintain a clean and organized bar area, including stocking supplies, cleaning glassware, and ensuring compliance with health and safety standards.
• Handle cash transactions accurately and efficiently, processing payments and providing change to guests with professionalism and attention to detail

Knoxville, Tennessee, United States

• Provide exceptional customer service by warmly greeting guests, guiding them through the menu, and accommodating special requests to ensure a memorable dining experience.
• Take accurate food and beverage orders, entering them into the POS system efficiently and communicating effectively with kitchen and bar staff to ensure timely service.
• Anticipate guests' needs and proactively address any concerns or issues, demonstrating attentiveness and professionalism at all times.
• Maintain a thorough knowledge of the menu, including ingredients, preparation methods, and allergen information, to answer questions and make recommendations to guests.
• Ensure accuracy in order delivery, verifying items before serving and confirming guests' satisfaction with their meals and drinks.
• Collaborate with colleagues to support a smooth flow of service, assisting with clearing tables, refilling drinks, and resetting dining areas as needed.

Knoxville, Tennessee, United States

• Safely operate a forklift to transport lumber, building materials, and other merchandise throughout the Home Depot store and lumber yard, adhering to all safety protocols and regulations.
• Utilize forklifts and other material handling equipment to load and unload delivery trucks, organize merchandise in the lumber yard, and assist customers with loading purchases into their vehicles.
• Maintain a clean and organized lumber yard, ensuring that merchandise is properly stacked, labeled, and accessible to customers and associates.
• Provide knowledgeable assistance to customers, answering questions about lumber products, building materials, and project requirements to help them find the right solutions for their needs.
• Collaborate with team members to fulfill customer orders accurately and efficiently, coordinating efforts to locate, retrieve, and prepare merchandise for pickup or delivery.
• Monitor inventory levels of lumber and building materials, alerting management to low stock levels and assisting with restocking and replenishment activities as needed.

B.S. Cybersecurity And Information Assurance

Highschool, 4.1