Gavin H. Email & Phone Number

London And South East, England

United Kingdom

As Head of Sales, my role involves driving sales growth through Door-to-Door sales teams, increasing quality leads for our telesales team, and enhancing market awareness to boost sales via our web channels. • Overseeing a team comprising 5 Regional Managers, 1 Sales Coordinator, 1 Sales Trainer, and 3 external sales agencies. • Indirectly managing 12 Area Sales Managers, 75 internal field sales executives, and 36 external self-employed sales executives.• On weekly bases I collaborate closely with the Heads of HR, Marketing, Finance, Telesales, IT, Customer Service, Build, Installation, and the Board of Directors to support and develop various projects. These include enhancing our sales platform, CRM, data analysis, acquisition costs, and training programs.

Sussex And Kent

Working collaboratively to support and advise all commercial elements across 11 properties. Supporting each property to generate income to maintain and protect some of the UKs finest Heritage sites, whilst maintaining the spirit of each location.• Working cross functionally on the retail strategy with GMs and Retail Managers to drive commercial sales and improve the visual merchandising across stores. • Overseeing local buying of products and account managing with new/existing local suppliers.• Building and working towards 5-year budgets.

Kent And Sussex

Working across 15 shops in Sussex and Kent, with the responsibility of recruiting, training, and supporting store managers. Covering all aspects of H&S, fresh food, frozen food, stock rotation and clothing sales. Successfully supported the team during covid and keeping stores open and supporting the local communities.• Achieved a turnover of £30million per annum• Responsible for 250 indirect reports, supporting store managers with all aspects of retail HR.• Lead for new store layout program that included the expansion of frozen food into the company.

London, United Kingdom

• Covering 22 showrooms across London.• Turnover of £28 million revenue per annum. • Responsible for 115 indirect reports

Oxford Street London

• Responsible for a team of 2 Managers, 14 sales representatives and 2 technicians.• Hosting key stakeholders’ visits from different brands, countries and up to and including director level.• Operating the largest portfolio store in London • Consistently achieved customer engagement scores, set around NPS, reaching 96% for the year.

South London

Managed, motivated, inspired and developed a team of 15 Showroom Managers across south london to deliver a turnover of £24million.• Deliver LFL growth across a balance scorecard.• Inspire my team to deliver on KPIs including performance, absence, attrition and engagement.• Lead a culture change to high performance, first class service and a passion for delivery across all showrooms.• Drive operational compliance, efficiency and security by making sure all showrooms adhere to policy, process and procedure. • Working with fitting team to coordinate and maintain high standards.

London, United Kingdom

The region consists of 15 stores, with 17 direct reports and over 300 indirect reports. Within my time in Vodafone my regions have included the largest and most high profile sites of Westfield Shepherds Bush, Westfield Stratford and Harrods.Customer Service – Ensured continuous improvement of customer service standards throughout the region. Recruiting only the best customer orientated colleagues. Sales - Maximise sales opportunities through strong in-store support to company offers. Ensuring each store offer is appropriate to the local market conditions and coordinating area activities to identify, create, and maximise opportunities.Loss Prevention - Minimise shrinkage through appropriate administrative controls and high in-store awareness. Regular checks and rankings of store performance on minimising losses.Budgets and Expense Control - Prepare store budgets in conjunction with Store Managers that are realistic and are aligned to company goals. Ensure all controllable expenses are cost effective against budget and spotting opportunities to maximise reductions.

West London/Central London

Operational Role• All HR processes are adhered to including New Starters paperwork, change forms, leaver’s forms and tracking all D&G meetings.• Analysing Key Data to ensure Regional/Divisional Managers get weekly updates on sales performance, stock/cash loses, payroll budgets and any operational challenges.• Supporting divisional strategy for team engagement, with regular team recognition and performance leagues.• Ensure all Health & Safety guideline and processes are adhered to by all employees.* Regularly reviews to improve staff, customers and company security practices.• Ensure high standards are maintained in stores at all times, team are dressed correctly and are demonstrating the correct behaviours.• To ensure point of sale is correct and displayed to planograms and all replacements/missing items are ordered.• Improve the sites NPS results ensuring our customers receive great service.• Ensure banking and safe reconciliation are completed as per company procedure.• Managing the managers schedules, holidays and dairies ensuring all holiday requests are booked in accordance with company guidelines.• Manager training for developing new team members into role, as well as supporting development within role.

Piccadilly, London

Oxford Street

Norbury, London

Oxford Street

Oxford Street, London

London, United Kingdom

Bachelor Of Science (Bsc), Business Information Systems

A-Levels, Computing, Math & Physics

Gsces