Gavin Harrison Email & Phone Number

• Manage and oversee the RTO requirements ensuring that all obligations are meet. • Staff Training & Development –Develop and deliver training programs for employees of the company. Ensuring that all staff members undertake annual re-accreditation. With the aid of the Clinical Instructors ensure that all clinical standards and protocols are maintained.• Manage the Horse Racing Victoria contract. Ensure that the company meets it obligations and requirement and delivering a high stand of service to both the customer and the Jockeys. • Business Growth – Assisted with the growth of the business. • Human Resources – Maintain and look after all aspect related to Human Resources. Ensure all employees are paid correctly and on time. Ensure that all policies and procedures are adhered to. • Roster Co-Ordination – Manage the full time and part time employee’s rosters. • Ambulance Officer / Clinical Instructor – Work on the road as a Ambulance Officer undertaking patient transport, attending horse racing events, stand by events providing on the job training to staff members.

Melbourne, Victoria, Australia

• Coordinate and arrange stand by events, • Communicate with prospective clients,• Operational function – Which included, ensuring that the ambulance maintained and in an operational condition at all times, ordering consumables, maintaining medical equipment and arranging rosters,• Regulations and licencing requirement – Ensuring that the company maintains it Non-Emergency licence and its Drug and position Licence.• Arrange and deliver training session for the medical staff members working for the company,• Provide quotes to clients,• Approval contract invoice, • Work at Events as an Ambulance Officer.• Deliver lectures for First Intervention to students (Certificate 3 in Patient Transport Care / Diploma of Paramedical Science / Bridging course for Critical Care Nurses).

Melbourne, Victoria, Australia

• Overseeing the welfare of 340 staff members and ensuring that the day to day functions are performed and carried out by all staff members, • Staff Recruitment – interviews, documentation and delivery of the Induction program:As the Corporate Services Manager, part of my role was to inducted new employees into the company. This involved setting, implementing and coordinating the induction program for all new employees,• Management of all Workcover / Occupational Health and Safety (OH&S) procedures and documentation, including Workcover documentation,• Implementation Back to Work programs for work cover injury employees,• Assist the Quality Control Manager and implementing any new quality control procedures, which included ongoing education with employees regarding the company Quality and Procedure Systems,• Oversee Payroll, Superannuation and checking of timesheets,• Oversee Company’s Web Page – Intranet and IT Systems and ensuring that the Web pages and Intranet are kept up to date,• Maintaining the Server and all computers and programs related to the company,• Implemented a new CAD (Computer Aided Dispatching) program to our call centre, which included: Consultation with the software company writing the CAD program, Overseeing the implementation of the software on the computer system, Overseeing of the testing phase of the program, Put together a training program to educate the staff members using the new CAD program, Conducting lectures to educating the end users on the program, Conducted on hands training sessions, Evaluated end users at the end of the training phase,• Implementation of a new payroll program,• Clinical training, which involved working with the training department on continual medical education of employees as well as on road assessment of employees. Educate staff members on the Non-Emergency Patient Transport Clinical Practice Protocols, which come into effect in 2002 under the Department of Human Services regulations.

Johannesburg, Gauteng, South Africa

• Initially employed with the objective to establish a new division for the company. • Primary functions of the position included employment of staff members and the management of Emergency Response Services in South Africa. • November 1998 - promoted to National Manager for Trauma Link with 3 Regional Managers reporting directly to me. Between the 3 Regional Managers, they had approximately 120 staff members reporting to them.• Conduct monthly meetings with Regional Managers, oversee the operational running of the regional areas and give a weekly and monthly report to CEO.• Overseeing the short and long term budgeting planning. Purchasing of new vehicles and equipment (Assets). Purchasing of non-assets items. Ensuring that the accounts department billed the clients at the correct rates. Handled any accounting problem, both Creditor and Debtor. Ensure that each region was operating within their budget. • Approve appointment of new staff members. Create a career path for staff member. Attend staff meeting.• Handling employee grievances. Conduct disciplinary hearings and ensuring that the company worked within the Labour Law and Occupation Health Act.• Assisting the company in selling the company’s product. • Ensure all company policy and procedures are adhered too. Update and inform employees of any new or changed policies or procedures implemented by the company.• Respond to medical incidents as and when required. Gave emergency medical advice over the telephone and handle any medical queries the communication centre received. Undertake inter-hospital medical transfers of patients by road or air. Oversee and participate in mercy flights, both local and international. Participate in medical stand by events.• Implement a Service Agreement with other Private Ambulance Services, to act as a Service Provider agent on our behalf. Undertake annual inspections of the Service Providers.

Johannesburg, Gauteng, South Africa

• Initially employed as an Intensive Care Paramedic, undertaking Intensive Care transfers of patients via road and air.• Promoted to National Manager in 1992, overseeing the operational function of the company.• Performed an administration functions which included Monthly report, Insurance Claims Rostering of employees, Signing off on time sheets and approving any overtime. Checking patient care documentation. • Overseeing the budget allocated to the operational division of the company and ensuring the company meets is budget requirements. • Ensuring the company runs smoothly from day to day.• Gave emergency medical advice over the telephone and handle any medical queries the communication centre received. Undertake inter-hospital medical transfers of patients by road and air. Oversee and participate in mercy flights, both local and international. • In 1995 Criticare opened its own training centre offering paramedical course to the Public, Emergency Services and the Deference Force. Courses offered were from a Basic First Aid Level to an Intensive Care Level (Paramedic) as well as a Medical Flight Attendant Course. As an Intensive Care Paramedic I regularly participated in assisting the training centre in, presenting lectures, coordinating and participate in practical scenarios of which some of the scenarios were conducted in conjunction with the Defence Force, using defence personal and helicopter’s as part of the scenario to make the practical training sessions as realistic as possible and participated in the final examination of students.

Johannesburg, Gauteng, South Africa

• Overseeing the running of a shift.• In June of 1990 I was seconded to the Ambulance Training Collage as a course coordinator/instructor. This role included:• Preparation of lectures ranging from a 1-day course to a 6-month course.• Presenting lectures,• Undertaking practical sessions,• Evaluating students practically and theoretically,• Setting exams,• On road Clinical Training sessions,• Finial Evaluation of students,In conjunction with the Ambulance Training Collage all Clinical Instructors were rostered to work on the Emergency Helicopter Service, providing a Flight for Life service to the Community and Emergency Services.