Gavin Hartman

Gavin Hartman Email and Phone Number

Support Engineer | SME @ WP Engine
austin, texas, united states
Gavin Hartman's Location
Austin, Texas, United States, United States
About Gavin Hartman

I have 15 years of experience in the technology industry- IT, front end development, web hosting, project management; I'm a bit of a tech generalist, driven by my curiosity. Currently at WPEngine, I handle: Enterprise level hosting support, Technical writing, Linux, SSH, and server management on a LAMP stack. Additionally, this involves troubleshooting Wordpress issues, hosting, migrations, DNS management, CDNs, log parsing, TLS/SSL, BASH, NGINX, Regex, caching, SSO, SFTP, and security issues.Specialties: Computer Hardware, Windows, Mac, Linux, LAMP stack, Software support, HTML, CSS, BASH, Python, CMS (Wordpress), Cloud storage, FTP, Browsers, Anti-Virus, Google Suite, Issue trackers, project management, Microsoft Office, Creative Design, business systems, and SDLC.Outside work, I've been skateboarding now for 20 years and I play video games & music in my free time as well as 3D printing and CAD.

Gavin Hartman's Current Company Details
WP Engine

Wp Engine

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Support Engineer | SME
austin, texas, united states
Website:
wpengine.com
Employees:
751
Gavin Hartman Work Experience Details
  • Wp Engine
    Senior Support Engineer (L2)
    Wp Engine Mar 2024 - Present
    Austin, Texas, United States
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  • Wp Engine
    Enterprise Technical Support
    Wp Engine Nov 2022 - Mar 2024
    Provide support to SMB & Premium customers who are needing technical help in regards to the WP Engine platform and:- All L1 technical support specialist duties- LAMP stack web server- JIRA- Root Access Linux CLI- Zendesk- NGINX- Wordpress Multisite- Front end troubleshooting using Browser developer tools- Site performance- Server performance
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  • Wp Engine
    Technical Support L1
    Wp Engine Feb 2022 - Nov 2022
    Austin, Texas, United States
    Provide support to SMB customers who are needing technical help in regards to our platform and:- WordPress- DNS- SSH- Bash- FTP- Troubleshooting- SSL certificates- Regex- Domain mapping- CDN's
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  • Texotechs
    Owner
    Texotechs Jul 2021 - Present
    Austin, Texas, United States
  • Austin Web And Design
    Web Developer & Production Coordinator
    Austin Web And Design Feb 2016 - Dec 2021
    Austin
    Manage all website maintenance work, which includes upkeep and security of 100+ websites. Interfacing with clients includes some onboarding, soft skills, project management and training. Outside of managing the maintenance and ongoing work of maintenance clients, I manage tasks and coordinate with team members to complete anything in the queue. I help with development on an as needed basis with the wordpress websites, some of this being re-curring taks outside of regular site maintenance. Utilize HTML, CSS, some PHP, and some design skills to alter themes and create web pages and it's elements.
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  • Streamline Technical Services
    Server Test Technician
    Streamline Technical Services Jul 2015 - Feb 2016
    Round Rock, Texas, United States
    Work in ISO certified environment, including utilizing ESD safety gear and adhering to ESD safety principles.Provided troubleshooting for enterprise level servers while maintaining strict security standards.Tested RAID Controllers using scripts on Windows Servers, troubleshooting issues.Maintained documents tracking all testing methods, fails, fixes, and resolutions at any given time.Network with other departments, collaborating to repair or resolve tested products. Delegating tasks as necessary.Provided teardown and hardware/software testing on laptops and computers.
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  • E-Medical
    Tech Consultant
    E-Medical Dec 2013 - Jan 2016
    Provide technical support and resolution in regards to computing, software, website, and data management. Optimize IT infrastructure and help with hardware support and buying. Issue management/tracking as well as training staff on IT basics and security.
  • Texas A&M University College Of Veterinary Medicine & Biomedical Sciences
    Computer Support Technician
    Texas A&M University College Of Veterinary Medicine & Biomedical Sciences Feb 2013 - Sep 2013
    Provide support on a number of levels including troubleshooting and repairing of hardware, printers and software. Also provide Desktop support and technical support to staff, faculty and students while working collaboratively with a team and utilizing Helpdesk.
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  • Blizzard Entertainment
    Account And Technical Services
    Blizzard Entertainment Aug 2012 - Jan 2013
    Austin, Texas Area
    Support Blizzard customers via tickets/emails through a technical and customer service oriented format. Utilize Blizzard databases and tools for support. Problem solving and troubleshooting in order to ensure a good customer experience.Utilize good communication in a medium sized group to help team members solve issues and keep self and team production high while maintaining a positive customer feedback. Work in a constantly changing environment. Support players with gameplay, technical, and account issues and questions through cross trained knowledge. Track and report gameplay bugs.
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  • Apple
    Developer Program Support
    Apple Apr 2012 - Jul 2012
    Austin, Texas Area
    Utilize tools and being proactive in finding solutions to deliver exceptional business to business support to developers seeking to distribute on the iOS and Mac App Store as well as Safari add-ons. Support developers through emails and phone calls. Work in a constantly changing environment. Support developers with the ‘back end’ of the App Store. Screen Program enrollments. Help to optimize the tools and databases used for supporting developers.
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  • Replay Games, Inc.
    Associate Producer
    Replay Games, Inc. Dec 2010 - Dec 2011
    Managed projects to completion using the ‘waterfall’ method.Quality Assurance testing video games and logging/reporting defects/bugs.Coordinated local and international team efforts to production completion.Maximized customer service through team approach.Coordinating client requests with development team triage.Oversee milestone dates. Interact with clients and maintain good communication with developers. Review design and contracts.Brainstorming business deals and game design.Worked with/oversee developers on multiple projects.Reviewed designs concepts, contracts, and proposals.

Gavin Hartman Education Details

Frequently Asked Questions about Gavin Hartman

What company does Gavin Hartman work for?

Gavin Hartman works for Wp Engine

What is Gavin Hartman's role at the current company?

Gavin Hartman's current role is Support Engineer | SME.

What schools did Gavin Hartman attend?

Gavin Hartman attended University Of Nebraska At Kearney, Austin Community College, Codecademy, Codecademy.

Who are Gavin Hartman's colleagues?

Gavin Hartman's colleagues are Luke Haygood, Rachel S., Jay Broughton, Helen Sidon, Ricardo Lara, Kristin Luce, Andy Curran.

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