Gavin Hein Email & Phone Number

I'm a highly accomplished and results driven retail leader with 15+ years experience across hardware and food retailing. My key strengths include; - Cultural leadership and team development- Coaching to drive performance- Development of operational business plans- Management of large stores to budgets & KPI's- Problem solving and conflict resolution- Store development and project management- Customer centric focusMy career in retailing has been highlighted with key achievements that I am proud of.Until recently, my role as Complex Manager at Bunnings has been a highlight of my career. Leading a large team in a big box retail environment to deliver sales turnover up to $30m. Being consistently recognised for delivering high standards and optimal operational plans together with a strong background of implementing strategic stock loss strategies. Key achievements include;- Appointed Opening Complex Manager Prospect- Store of the year Complex Manager Murray BridgeMy time project managing new stores and upgrades showcased my experience at delivering best merchandise practices with a passion for innovation. I am seen as a calm person that considers and collaborates to make sound informed decisions. My style of leadership is inclusive and I enjoy leading by example and being part of a team. I spend time understanding people and the business to ensure the best outcomes are found. My customer centric focus values the person and their continued visitation before the transaction.Along with my leadership skills I have developed technical skills;- Advanced IT skills - Microsoft Suite, networking, PC/Apple/LINUX/Android- CCTV - Building and Construction- Lateral thinker and problem solverFurther Education;- Customer Satisfaction Program (Ron Hess) - 2014- Strategic Planning and Management in Retailing - 2013- Certificate IV Retail Management - 2002- Certificate III Retail Management - 2000- Studied Bachelor of Management Information Systems – 1997