Gavin Hewitt Email & Phone Number

Redmond, Washington, Us

Drive feature improvements across the Teams real-time communication service infrastructure team supporting 250M monthly users.• Develop the product roadmap for the media service team by supporting security, special cloud deployments, cost reduction, and new feature development activities• Developed the product roadmap and specifications to deliver the capabilities for live language interpretation in Teams• Developed the product roadmap and specifications to deliver a new graph configurable media composition framework to replace the existing programmatic framework to improve ease of development and management while reducing costs• Advised the real-time communication organization on how to transform product operations and planning to improve efficiency and throughput with a target to achieve 80% of planned work completed per semester

Los Angeles, California, Us

Directed the product strategy and roadmap and partnered with the operations and marketing teams to identify opportunities for growth. Increased market research revenue 100%, retention 20%, and debit card conversion 10x• Simplified operations by improving internal tools and cleaning up internal data• Added ability to display targeted experiences in app and reduce reliance on SMS• Converted research payout system from monthly to immediate at study closeIncreased new user registrations and product participation 2x• Designed user experience to introduce potential customers to company purpose and services• Updated navigation, landing pages, improved GA and internal data, and tracked critical event performance• Optimized navigation, language, and imagery using A/B testing

Santa Monica, Ca, Us

Directed product strategy for an incubator company by developing a strategy and feature roadmap that identified various opportunities for growth.• Convinced the founders and led product to pivot from a social network to a paid content subscription service that became one of the most downloaded, highest grossing apps in the Lifestyle category in both app stores• Developed a product strategy that grew the business by 250% annually by improving the product offering and focused on key improvements in retention, activation, and referral capabilities• Transformed team operations by developing a pipeline of product designs, creating objectives, tracking key results, and accelerating engineering team velocity and throughput

Santa Monica, California, Us

Headed device (IoT) and mobile services and support technology. Directed cross-functional teams in bringing products to market. Partnered with customer support and operations to address top customer issues.Launched pilot version of Floodlight product under tight deadline despite device complexity• Researched and mastered IoT and real-time communication systems• Defined service APIs and data between firmware and mobile app teams• Identified dependencies, aligned engineering product backlogs, and ensured teams met deadlinesInitiated premiere of Ring Neighbors, bringing project to market in 2 months• Resurrected project with design and engineering team and determined need for MVP in market• Collaborated with legal and security teams on privacy and security concerns for sharing crime-related content• Made and resolved critical decisions on product feature and prioritization needed to bring product to marketReduced delays in product operations for engineering and QA teams though increased operational efficiency• Aligned all teams to common project management configuration, devised roadmap, prioritized backlogs• Removed roadblocks to release 5+ product features which had been delayed for months

Santa Monica, Ca, Us

Led a team of program managers for the customer platform engineering group (marketing, payments, and customer support). Engineering manager for the Hulu player and the distribution technology.Steered addition of multi-product subscription capability to running subscription system of 10M subscribers• Spearheaded plan to rearchitect subscription platform to support multiple products• Collaborated to update client systems and ensured legacy backward compatibility• Managed third-party billing integrations with Apple, Roku, and AmazonScaled payment system to support 5x number of subscribers and saved 2M annually• Rearchitected subscription platform to separate user accounts from transactions• Introduced improvements for horizontal scalability with subscriber increases• Replaced payment gateway provider to reduce recurring transaction costsCreated a marketing operations platform that improved efficiency by 95% and acquisition of millions of subscribers• Initiated the creation of an automated system for the marketing and finance teams• Architected the model and presentation of complex business rules• Enabled evaluation of performance of subscriber acquisition and retention efforts

Bellevue, Wa, Us

Developed the test strategy and framework for testing the core speech recognition engine.

Redmond, Washington, Us

Developed the test strategy and framework for wireless security protocols.

Master Of Science (Ms), Computer Science

Bachelor Of Science (Bs), Biochemistry

High School