Gavin Huemoeller Email & Phone Number

Greater Minneapolis-St. Paul Area

Upgraded, troubleshot and configured company servers, computers, application software, and VOIPphone systems both remotely and onsite.• Performed monthly analyses on business summary reports to asses growth, trackKPIs and present effectiveness figures to management.• Analyzed consumer purchasing statistics and implemented new sales channels directives that increased ecommerce revenue by 65%• Reduced inventory holding costs by 20% and increased profit margins by 6% by establishing new ordering procedures and order points• Coached, counseled and trained 30 employees on the management of company and technologyresources.• Recommended benefit packages to management by analyzing employee healthcare plan options andpredicting future company costs.• Write detailed HTML copy for 2500 online products in three months• Make recommendations for website improvements based on findings from site statistics

Minneapolis

•Handled 30+ calls daily, while managing a 61,000-customer database, handling emails and completing adetailed task list• Developed and implemented data recording procedures in Excel to ensure efficient operation of thecustomer service department.• Assisted employees with escalated customer inquiries, troubleshooting product concerns, providingproduct support and processing ecommerce orders and returns.

Minneapolis

Ensure fulfillment of outgoing orders and analyze warehousing strategies. Inventoried products and accounted for lost inventory on a yearly basis.

Bachelor Of Business Administration - Bba, Management Information Systems, General

Activities and Societies: MIS Club Organizational Management Minor

Graduated

Activities and Societies: Soccer team (2 years)