Gavin Ivey Email & Phone Number

Batesville, In, Us

Batesville, In, Us

Greensburg, Indiana, United States

• Desktop/laptop imaging and deployment • Software support • Serve as the first point of contact for customers seeking technical assistance over the phone or email• Perform remote troubleshooting through diagnostic techniques and pertinent questions• Determine the best solution based on the issue and details provided by customers• Walk the customer through the problem-solving process• Direct unresolved issues to the next level of support personnel• Provide accurate information on IT products or services• Record events and problems and their resolution in logs• Follow-up and update customer status and information• Pass on any feedback or suggestions by customers to the appropriate internal team• Identify and suggest possible improvements to procedures• Mobile device management and setup• SAP support and setup• Manufacturing pc support and setup• Maintain up to date documentation whenever solutions are found.• Stay up to date and efficient with JIRA ticketing system for accurate tracking and progress reporting.

United States

• Software Support of trucking programs such as TMW as well as Hardware Support and setup. • Networking troubleshooting as well as tier 1-2 troubleshooting of various issues related to both hardware and software. • Travel to different locations for upcoming projects or assignments as needed. • Assist users with new account setup as well as email management and creation.• Deployed Multi Factor Authentication across multiple states to users.• Assist remote users across 6 different locations with any hardware or software related issues and order new equipment if necessary.• PC Imaging, reformatting • Work station setup which includes laptops and desktops, cell phones, Android tablets, as well as physical and virtual printer setup. • Troubleshoot desktops, laptops, printers, scanners, copiers, network connectivity, as well as tablets for drivers. • Manage users with Active Directory as well as Group Policy.• Work on call rotating schedule • VoIP setup and support via Nextiva • Create documentation for solved issues as well as create Knowledge base articles for future reference. • Use Zoho Desk for ticketing creation and management • Support over 150 office staff and 500 drivers• Create Web App integrations via Okta Admin• Manage email security via Checkpoint (HEC) email security system • Troubleshoot issues related to Microsoft Dynamics Great Plains. • Use Frevvo to create WFM flowcharts and forms for use in the company. • Assist in special information technology projects as assigned by the IT Manager.

• Assisted users with basic tier 1 troubleshooting as well as new account setup, password reset and gaming machine troubleshooting when needed. • Used PDQ inventory to map every IP and POE device in the casino. • Assist game attendants with card printing machines and printers as well as desktop computers and laptops.• Assist with server maintenance and run cables to new locations when needed

Dayton, Ohio, United States

• Route different types of cable such as CAT6, fiber, and coaxial cable through floor plan and blueprint from drop location to the server room. • Able to set up and correctly mark servers to their original location in the building and navigate routing internet cables through data center.• Punch down different types of CAT5 and CAT6 cables into switch or server rack.

Associate'S Degree, Information Technology, 3.5

I have maintained a 3.5 GPA throughout my fourth semester at Ivy Tech.

High School Diploma, 12