Gavin Jing Email & Phone Number

Auckland, Auckland, New Zealand

Resolved intricate network and security challenges by applying extensive expertise, ensuring minimal downtime and optimal performance.Standardized troubleshooting processes and documented procedures for new technologies, enhancing team efficiency and knowledge sharing.Collaborated cross-functionally, bridging gaps between departments and delivering comprehensive solutions to multifaceted technical issues.Led knowledge-sharing sessions, training junior team members, and staying updated with emerging technologies for seamless integration into operations.

Auckland, Auckland, New Zealand

Provided essential BAU support for Spark Digital Platform, Enterprise, and Spark Internal users. Proficiently addressed network and firewall challenges through effective troubleshooting methods.Played a pivotal role in raising and implementing changes to enhance system functionality and resolve issues promptly.Actively participated in significant projects, including Connect Health and Lotto SD-WAN initiatives. Identified design flaws and bugs within the existing environment, contributing to the improvement of project outcomes.Collaborated seamlessly with the Design and Integration team, collectively devising an automated fibre cutover solution using Python. This innovative solution significantly improved efficiency and operational effectiveness.

Beijing, China

Spearheaded resolution efforts for highly critical and intricate troubleshooting and operational issues within the TAC & NOC teams. Focused on driving efficient resolutions, particularly for Cisco, VMware, and various other brands.Elevated team proficiency through the delivery of comprehensive technical trainings, fostering the development of enhanced skills and capabilities.Played a pivotal role in advancing the organization's capabilities and conducting research on emerging technologies, ensuring ongoing innovation and strategic growth.Collaborated closely with the Duty Manager to ensure continuous enhancements in service quality within the support domain.Assumed the role of a technical liaison with other departments at Eccom, facilitating effective communication and collaboration for seamless interdepartmental workflows.

Beijing, China

Championed customer advocacy, adeptly addressing a wide array of problems spanning varying degrees of complexity and scope.Executed thorough analyses of customer network issues within tight timelines, enabling effective issue resolution.Delivered unwavering technical support to both partners and customers, offering expertise across Cisco technologies, products, and solutions.Assumed responsibility for the resolution of technical challenges, ranging from moderately to highly complex, aligning with specific customer requisitions.Skillfully emulated technical issues and assessed potential solutions in controlled laboratory environments, ensuring thorough testing and validation.Escalated pertinent issues to pertinent business units to drive product enhancement and continuous improvement, contributing to the evolution of offerings.