As a Training and Development Officer, I design, develop, and deliver training programs that boost employee knowledge, skills, and performance. My role is essential in ensuring our team has the tools and knowledge needed to provide outstanding customer service and meet our business objectives. I work closely with stakeholders to identify training needs, create effective training materials, and lead engaging and interactive training sessions.

In my position at BCX and based at HEINEKEN Beverages (ex Distell), I was responsible for training Microsoft Applications to staff. I joined during the migration to Office 365. This provided the unique opportunity to formulate training from rollout. I am also involved as the Technical Lead in the new onboarding application that will be rolled out to all new staff. ● Design and deliver training materials for different learning styles.● Create courseware and material for training.● Maintain LMS with courses and attendance.● Collaborated with management and team leaders to find training needs and improve performance.● Took ownership of personal growth and career development. This included SuccessFactors (LMS), Barkeep, Articulate, Appical.

Employed as the first full-time trainer within the department. This gave me the opportunity to train staff directly and deliver courses aimed at their requirements.● Delivered Microsoft courses and customized courses as needed.● Increased course attendance by providing high-quality training.● Created and updated courseware for new and existing courses.● Created customized courses as requested by observing, measuring, and formulating training to meet expectations of management.● Maintained Lab environment, including computer hardware, operating system, software, and lab maintenance.

When joining this up and coming brand, I had limited knowledge of logistics and operations. I was employed in a junior position and quickly acquired the skills to be promoted into a senior role. Was solely responsible for all major chain stores from planning to delivery of orders. Dealt with all types of queries for clients, Product Line Managers and courier companies.Assisted in planning of moving warehouse to bigger premises.