Gavin Joyce Email & Phone Number

• I manage five deputy managers and twenty store assistants while instilling a culture of supervision and collaborative feedback. With a store turnover of 11 million, I closely manage operations and sales and marketing.
• I successfully completed management training in Developing High Performance teams and First Aid.
• My store won the best availability award after delivering the best availability audits every month for an entire year.
• I created a new waste control log and procedures which resulted in the reduction of waste and damages to stock to 0.4% against a budget of 0.75%.

I worked collaboratively with the Operations and Account Managers to effectively manage customer debt across the region. I led activities to train and coach new debt managers on effective collection tactics and standard service delivery. These activities helped my branch deliver the best branch audit result for the year with 99% compliance

• I led a high performing team of 9 account managers with a total of 2000 individual customer accounts. I was responsible for achieving positive key indicators of growth such as sales, collections, compliance and.
• We diligently built relationships with poor performing accounts which resulted in a reduction in missed payments from 45% to 20%
• The team consistently exceeded targets for collections
• We improved compliance measures from 90% to 98%
• Successfully Completed the Area Management Development Programme

Oban

• This position presented an excellent challenge as it allowed me to work with a well-established brand on High Street. Accountable for all profit and loss operations including goal setting and personnel management. In.
• Complete training in Stock Management, Absence Management and Time Management
• Lead a team of 26persons to create positive changes in-customer retention and experience raising the mystery shopper score from 90% to 98%
• Inspire and actively create a culture of responsiveness, accountability, first-class service and growth
• Implemented a strategic action plan that resulted in a reduction in Shrinkage from 3.5% to 0.9% during my first year

Education record

Education record

Microsoft Certified Professional