Gavin Kahnert Email & Phone Number

Pickering, Ontario, Canada

• Manage a team of 16 employees who oversee Warranty Service Requests (W.S.R.)• Inspect and review incoming Tarion 30-Day and Year-End service request forms. Attend Customer’s homes where required to evaluate deficiencies.• Inspect work completed by service technicians based on an agreed upon schedule and provide ongoing guidance and technical support / advice.• Assist in monitoring, ordering and ensuring proper stock of service repair materials.• Collect and review completed W.S.R.’s from service appointment and provide information to Warranty Coordinators for any follow up work days if required.• Regular daily visits to Warranty Technicians appointments to monitor progress and to maximize opportunity to strengthen relationships with homeowners.• Meet daily with Assistant Warranty Service Manager to review outstanding W.S.R.’s and other construction / warranty service issues.

• Assist in management of Warranty Service Requests (W.S.R.)• Inspect and review incoming Tarion 30 Day and Year-End service request forms. Attend Customer’s homes where required to evaluate deficiencies.• Inspect work completed by service technicians based on an agreed upon schedule and provide ongoing guidance and technical support / advice.• Assist in monitoring, ordering and ensuring proper stock of service repair materials.• Collect and review completed W.S.R.’s from service appointment and provide information to Warranty Coordinators for any follow up work days if required.• Regular daily visits to Warranty Technicians appointments to monitor progress and to maximize opportunity to strengthen relationships with homeowners.• Meet daily with Warranty Service Manager to review outstanding W.S.R.’s and other construction / warranty service issues.• Acted as COVID liaison to Vice President of Construction. Informing them of my ongoing observations across all our GTA sites and giving them suggestions on how to keep the construction sites safe and operational.

Gta

• Conducting New Home Orientations with homeowners giving them an opportunity to view and inspect their home prior to occupancy.• Demonstrate how to use items and maintenance features throughout the house and be able to identity items that are damaged, missing or incomplete which will serve as the official record of the house.• Generate a deficiency list during the orientation within the Tarion guidelines that can be referred to after for Warranty purposes.• Conducting interior and exterior Quality Assurance inspections.• Conducting 30 day and Year End pre-inspections.

Toronto, Ontario, Canada

• Responsible for post-sales communications with clients for this high profile developer.• Conduct Pre-Delivery Inspections with condo-owners to confirm unit readiness and generate a deficiency list within the Tarion guidelines based on the owners findings.• Acting as liaison between condo-owner and All Departments; providing follow-ups. • Responsible for processing and resolving all post-sales customer concerns.• Using my customer service skills effectively to handle difficult customer conversations in order to resolve issues in a timely manner and professional manner.• Ability to read blueprints plans and colour charts in order to communicate with both the home owners and sub-trades.

Toronto, Ontario, Canada

• Responsible for parking customer cars safely and responsibly.• Engage customers to assist with any inquires to deliver a positive experience.• Interact with all clients in a polite, professional manner at all times. • Ability to quickly and responsibly adapt to driving new cars from exotic to over-sized.

Oakville- Seven Oaks Site

• Responsible for initial interaction with walk-in customers for this new home site• Pre-sales support providing details on available houses for sale• Listen and take action on all customer service issues• Interact with all clients in a polite, professional manner at all times

Toronto, King West

• Primary responsibility was to deliver exceptional customer service• Managed and coordinated front of house staff• Using specialized software organized seating plans to assure customer satisfaction and proper service flow• Responsible for training new hires and ensuring they understand day-to-day operations

• Responsible for the continual maintenance of this high profile golf course• Staring at 5am work closely with the Golf Course Superintendent implementing, supervising and completing all duties to prepare the readiness of the course • Safe operation of heavy machinery including trucks, riding mowers and push mowers• Interact with the patrons of this facility in a polite, professional manner at all times

Mid-Town Toronto

• Responsible for initial interface with clients.• Assured that all clients’ expectations were met and exceeded• Addressed customer concerns and worked with agitated clients to resolve conflicts while fostering positive client relations and minimize the impact of negative experience

Ontario, Canada

• Serving alcoholic beverages at various licensed events and promotions.• Responsibilities include waiting and busing tables as well as bartending.• Events worked range from concerts to charity events.

Etobicoke, Ontario

• Responsibilities included yard maintenance, painting, concrete mixing and planting• Liaison with 3rd party contractors to assure successful projects• Monitor and manage water treatment room as well as daily yard services• Operated company trucks and buggies to assist in on going jobs

Bayview And Cummer, Toronto, Ontario

Customer Service Representative / Cashier • Engage customers to assist with any inquires to assure a positive experience at our store• As cashier I am responsible for handling all transactions in this high traffic store• After successful start was given the responsibility to handle the customer service desk

Bayview Village Shopping Centre

• Responsible for assisting customers with all their inquires and selection • Assist with store deliveries and re-stocking of all merchandise• Worked with all internal departments to assure store readiness

• Assisted with all tasks to prepare this new store for a grand opening• Primary focus was on consistently delivering a high level of customer service to our customers

Toronto, Canada Area

• Responsible for assisting customers with all their inquires and selection • Built customer relationships by listening to their needs and making product recommendations

Bachelor Of Arts (B.A.), Philosophy, Business Ethics

Activities and Societies: Intramural Hockey Captain/Coach Co-ed Competitive Softball Captain/Coach Co-ed Inner Tube Water Polo.

Education record

Activities and Societies: Camp Olympia (Leadership Weekend) 4 years= Varsity Hockey 4 years Baseball 2009 COLS-representative from our.