Gavin Knouse Email & Phone Number

Darien, Connecticut, United States

• Assisted customers with technology assistance on a variety of different consumer and business devices. • Performed routine retail activities such as sales, inventory, refunds, and customer service. • Maintained manual record of transactions and other varied patron (customer) interactions.

Selinsgrove, Pennsylvania, United States

• Authored, drafted, and revised critical organization documents, including the annual report and feedback surveys, to establish better lines of internal communication.• Reformatted spreadsheets relating to both operational budgets and organizational services.• Implemented metadata to increase accessibility and usefulness of archived documents.

Selinsgrove, Pennsylvania, United States

Following a successful internship completed at Snyder County Libraries, I was invited back to be a cataloguing page.

Selinsgrove, Pennsylvania, United States

I was hired to manage the processing flow at Rudy Gelnett Library, duties that included:-Processing incoming items for the collection-Distributing resources across four branch locationsIn addition to my services at the processing desk, I also fulfilled traditional librarian duties on a regular basis:-Operating circulation desk-Shelving and shelf-reading-Tabling at community events

Selinsgrove, Pennsylvania, United States

• Communicated with various organizational departments and employees to address manual labor needs.• Drafted hundreds of brief informational notices (“work orders”) to communicate manual labor needs and/or emergency situations with both supervisors and billing departments.• Maintained spreadsheet of employee shifts for purposes of timekeeping and management.• Assisted in critical organizational operations (including mailing, damage reporting and repair, proper waste management, building maintenance, and community policing) to ensure federal compliance.

Selinsgrove, Pennsylvania, United States

As described by my employer, my chief concern was "community building". In my specific case, I dealt with first-year halls and composite first-year/upperclassmen communities. • Communicated between staff of 64+ same-level employees and 50+ residents to ensure timely dispersal of community notices.• Submitted detailed reports of student behavior infractions and other noteworthy events (“incident reports”) to be reviewed by the Student Conduct Board and other administrative assistants.• Mediated emergency phone calls and other concerns between residents and professional staff members to ensure both resident satisfaction and proper use of time and manpower resources.I found this job to be a deeply satisfying one. It was gratifying to watch first-year students grow from nervous, unprepared, and unorganized high school grads into experienced, capable adults under my tutelage.

Selinsgrove, Pennsylvania, United States

I was hired to be the Writing Tutor for TRIO Support Services at Susquehanna University after connecting with the staff at Susquehanna University's Winter 2023 RA In-Service Training.• Tutored students on writing form and practice as needed for their university coursework. • Reviewed student writing and offered feedback to ensure academic success.

Selinsgrove, Pennsylvania, United States

As a part of the Operations Assistance program at Susquehanna University, I volunteered for employment at the university mailroom. My duties here included:-Processing incoming packages, sorting them, and forwarding them to correct locations for employee and customer pick-up-Providing customer service for students and institutional employees-Interacting with third-party and federal transportation agents-Recordkeeping of inbound and outbound packages-Calculating shipping costs for customers

Selinsgrove, Pennsylvania, United States

I served Professor Rachana Sachdev as a teaching assistant for ENGL-250 World Literature. • Maintained detailed weekly logs of participation for 30+ students to determine grades for the professor.• Coordinated with students to ensure accessibility of textbooks and other course materials.

Selinsgrove, Pennsylvania, United States

Following my time as a Summer Operations Assistant, I was rehired as a year-round Operations Assistant II. I also performed night patrols through campus on a golf cart, aiding the Department of Campus Safety.

Selinsgrove, Pennsylvania, United States

Following my success as an Operation Assistant, I was promoted to Winter Manager for a period in which my superiors were out of the office. For a while, I essentially oversaw the whole department and managed my fellow employees.Throughout my tenure, I was in charge of creating and implementing a system of "night rounds" to check security and structural integrity across all buildings on campus. I also directly oversaw and managed our demi-annual filter change program, which was done far ahead of schedule.

Selinsgrove, Pennsylvania, United States

As a member of the Music Team for WQSU, my duties involved updating the music-library for the radio station.

Selinsgrove, Pennsylvania, United States

As Promotions Team member, I helped with outreach of WQSU. While I did sometimes create graphics, my chief concerns were promoting events, generating ideas and providing feedback, planning events, and writing and publishing features.

Pennsylvania, United States

I served WQSU as a DJ. I used industry-standard equipment (Zetta) to broadcast my radio shows in a tri-state area as part of an award-winning radio station. I aired prime-time shows (Monday and Fridays) as well as late-night shifts. I also answered phone calls and relayed news and weather forecasts across the air.

Selinsgrove, Pennsylvania, United States

The News Team of WQSU is involved in researching local news, summarizing it, and putting it back out to the public in radio format at a short notice. My duties were generally limited to outreach and idea generation. Due to a lack of staffing, the department was folded into the Music Department in May 2023.

Selinsgrove, Pennsylvania, United States

I served as a member of the Productions Staff at WQSU during an understaffed period. Here, I scripted and recorded messages that were broadcast over the air on a regular basis.

Selinsgrove, Pennsylvania, United States

Following my experience as a temp, I was selected from a pool of other available workers to continue my employment at Susquehanna University Bookstore. My duties and responsibilities expanded to include order processing, customer service, and occasionally assisting in the training of new employees. In addition to working with textbooks, I also worked with retail merchandise (such as gift items and apparel). In regular performance reviews, my supervisor(s) often cited my expertise with the textbook department.Skills: Proship software, Follett PoS

Selinsgrove, Pennsylvania, United States

I was hired as a seasonal employee for the Susquehanna University Bookstore. I was largely responsible for collecting ("picking"), wrapping, and shipping digital orders of books. I stocked, organized, and maintained thousands of dollars worth of college textbooks. I also performed regular retail duties.

Selinsgrove, Pennsylvania, United States

As a Summer Operations Assistant for Susquehanna University, my main duties involves assisting the departments of Residence Life, Facilities, and Campus Safety.I was specifically hired to be a part of the Residence Life staff, but we quickly worked ourselves out of work. As such, I quickly found myself branching out and working a myriad places across the university.Some more specific duties involved dorm room painting (including spackling and sanding), routine air conditioner maintenance, dorm room repair and maintenance, transportation and installation of furniture across campus, warehouse inventory management, ceiling light disassembly and recycling, and patrolling around campus every night to check buildings' security and structural integrity (specifically flooding, mold, and damage repair).I also helped collect, sort, and organize thousands of dollars worth of keys. I answered phone calls on behalf of the Office of Residence Life. I was entrusted with access to, and regularly inspected and serviced, every building on the university grounds.

Bachelor Of Arts - Ba, English Literature, 3.9/4.0

I enrolled at Susquehanna University, a local liberal arts university, as a Publishing and Editing major. After a year under that program.

98.9/100

Activities and Societies: Key Club, History Club (President), Computer Club, Upward Bound5th in class of 369.