Providing sales, delivery, and operational expertise to product and services organizations with a focus on e-commerce technology.

- Oversee client engagement strategies and delivery, staff management and technology vendor relationships at an eCommerce consultancy that provides integrated platforms/services for leading retail clients.- Develop strategic eCommerce recommendations and product/platform implementation plans for content management, SEO, process and performance improvement, digital asset management, customer service, system audits/stabilization and 24/7 support. - Manage project proposals, resource planning and margin analysis; supervise project teams, ensure on-time/budget delivery and collaborate with other offices/offshore companies to fulfill large staffing needs.Selected Projects− Developed an automated standardized environment provisioning process for a global retailer that reduced developer onboarding from several days to minutes. − Led website stabilization of a leading US jeweler for the holiday season (transitioned from an incumbent systems integrator); resulted in follow-on projects to improve site maintenance and additional stability.

- Oversaw client relationships, project delivery, sales, P&L, operations and staffing, HR, facilities, partner management for the east coast office; achieved 44% revenue growth year over year and maintained low turnover rate (below industry standard).- Led successful pitches to leading luxury/specialty retail clients that drove revenue; grew existing accounts to drive incremental revenue. - Established relationship with Demandware to develop and implement a new business offering; collaborated with Hybris, Adobe and E-Spirit to identify joint client opportunities. - Led client pitches, negotiated statements of work/service agreements, managed project scoping and resource planning and developed engagement strategies. Selected Projects− Replatformed a leading footwear brand from a custom .Net solution to Demandware.− Migrated a major specialty retailer from CVS to Git and designed and improved branching/merging strategy.− Optimized search indices for leading luxury retailers, reducing process from once/day to once/hour.

- Established and managed all aspects of east coast office operations and oversaw P&L, recruiting and vendor relationships.- Managed client project proposals, scoping, resource planning and budgets, negotiated agreements and developed engagement strategies (focused on account growth and tools/methodologies standardization).- Conducted industry, technology and process research and trend analysis and served on team that evolved business strategy to focus exclusively on eCommerce clients and diversify software suites/services.- Directed projects for major retailers that included stabilization, replatforming, search optimization and application development.

- Led enterprise initiatives and managed client engagements focused on eCommerce platform development, enhancement and maintenance; grew project management and delivery practice as company grew from 5 to 35 employees within 3 years; led first client project that utilized firm’s new offshore office.- Designed processes to improve internal operations and efficiency; created a time-tracking system; developed methodology for software development, document requirements, workflow and quality assurance, introduced Agile Project Management and implemented NetSuite, Confluence and Jira.

- Led technology infrastructure projects with high availability and security requirements across a variety of internal and consumer-facing business areas, managed project forecasting, budgets, staffing and reporting and supervised an 8-person team at a large US bank.- Transformed application development and hosting by moving team in-house (significantly reduced costs) and redeveloped processes to improve uptime, enhancement delivery and release schedule.