Gavin Lui Email & Phone Number

Melbourne, Victoria, Australia

Owner Lead Capture Form:Rebuilt a property appraisal form used by 100,000s of Australians into a new, multi-step form React UI experience capturing new data points such as the user’s appraisal intent, price range, expectations in addition to contact details. This resulted in higher quality and more meaningful leads for agent customers, enabling better engagement with the consumer. Owner Leads in Ignite:Built a new Inbox UI within the Ignite web application used by over 300,000 agents across Australia, alongside a backend pipeline to capture and consolidate leads submitted by the multi-step form within this inbox page. Agents that were already using Ignite to manage property listings, can now view potential leads in one place, and consequently amounted to almost 6000 new users in Ignite.Agency leads in Ignite:The above capability has since been extended to support a new agency lead type, where a consumer can request an appraisal for their property from a particular agency instead of a specific agentPagerDuty Support:Providing support to customers that have issues with viewing their leads, debugging and resolving system alerts Coordinating bunkers, working cross functionally to be able identify root causes of issues when there is a major outage and maintaining consistent communication to all impacted product and customer channelsRunning Post Incident Reviews (PIRs) to discuss how future incidents can be prevented

Listings Export API:Contributed to a Scala Listings Export API which allowed agents to be able to export listings data into XML format, making data transfers between CRM’s much easier, and for use cases such as digital displays in offices. Coming Soon Listings:As part of the new Premier+ product offering, a new “Coming Soon” listing status was being added as part of the pre-market phase of a listing campaign.Contributed to development of a Scala pipeline which allowed agents to add this new “Coming Soon” listing status using either the Ignite application, or their own preferred CRM. This enabled agents on the Premier+ subscription to begin promoting properties 2 weeks before a listing officially goes live, and for more serious buyers to get an early look at properties that meet their needs

Melbourne, Australia

Business Enhancement TeamCommon Cause Incident Analysis- locating pain points in problem management by analysing incident tickets and identifying trends and patterns which may contribute to excessive cycle times- developing Python scripts to improve this process and obtain better insights quickerCustomer Support- assisted with L2 to provide support for customers in the contact centre space- speaking first hand with a range of customers to identify and troubleshoot problems at their contact centres with call drops, audio issues, handset registration amongst other problems- great opportunity to consolidate my people and communication skills, particularly when a simple explanation of the root cause and solution is required for a non-technical customer.

Worked on an Agile team mainly responsible for all in-house applications, getting involved with:- myWorkplace Admin web portal, developed with Vue- myWorkplace Android app, developed using Kotlin- UX Design and prototyping with Adobe XD - Designing and developing Telstra intranet pages (Unily)- HTML, CSS, JavaScript- Leave bot using Microsoft Flows- Version control with Git (Azure)

Melbourne, Australia

Worked on an Agile team responsible for OnePlace, Telstra’s monolithic billing backend system which involved:- Java bug fixes- familiarity with Maven, Java and Spring framework- SQL queries- Version control with Git (Bitbucket) - CI/CD with Bamboo- Atlassian suite (Jira, Bitbucket, Bamboo, Confluence)

Melbourne, Australia

Implemented SRE framework by creating automation initiatives such as the following:- Developed SRE hub using Oracle APEX, to allow colleagues to submit new automation initiatives- Automating simple day to day tasks with use of scripts eg. Bash and Python- Developed Python scripts to display faulty Genesys servers in Tableau and Splunk

Yokohama, Kanagawa, Japan

Worked as a Software Engineering Intern in the Passive Safety department at Bosch Japan. I primarily played a support role on the cross-functional team, where my tasks involved the following:- Developing Perl scripts to help display data for the rest of the team - Have also developed scripts in conjunction with XML and SQL functions- Continuous Integration- Automating tasks using Jenkins Server (required understanding of JavaScript and Groovy Script) - Reprogramming airbag ECUs

Bourke Street, Melbourne

- Upholding fantastic customer service- Stock replenishment - Phone queries - Stocktake - Basic Print & Copy skills - Stock Integrity - Daily price scans/ticket updates