Gavin M. Email & Phone Number

Hillsborough, Northern Ireland, United Kingdom

• Creating or modifying C# programs, MVC sites & APIs – e.g. adding view pages, forms, HTML, JavaScript & (Kendo) grids on the front end, creating new controllers and/or adding methods to controllers to pass the data back and forth between the views and models and adding methods to the models and SQL stored procedures to perform the necessary CRUD operations on the database(s) or perform the necessary API calls.• Writing/Updating/Debugging code using Visual Studio (either running locally on my machine, or by remote desktop and remote debugging attached to process). E.g. imports and exports to and from clients, internal API calls, external API calls, etc.• Daily use of SQL Server Management Studio (SSMS) – Investigating errors, performing CRUD operations manually when necessary, adding or updating stored procedures, etc.• Updating & debugging SQL Server Reporting Services reports• SharePoint site interaction: New table creation, CRUD operations & uploading works reports files.• Following regulatory guidelines and internal compliance procedures (e.g. ISO 27001)• Using Postman to test APIs and read the resulting JSON.• Adding new contract mobilisations (clients) to our Totalmobile instances for Graham Facilities Management and Graham Assets Management to assign jobs to their engineers.• Using Hornbill ticketing system to create and assign work tickets, be assigned tickets, interact with customers, and show work performed.• Building rapport with customers through e-mail, chat or voice/video call interactions.• Adding users or new permissions to existing users.• Removing users who have left the company.

Belfast, Northern Ireland, United Kingdom

• building rapport with customers• performing DP/security checks on existing accounts• taking inbound calls and making outbound calls• closing sales and retaining existing customers• updating account details when necessary• striving to meet or exceed KPI targets (conversion rates, compliance and logging of call outcomes)• following regulatory guidelines and internal compliance procedures

Belfast, Northern Ireland, United Kingdom

• performing security checks (identity verification and data protection act)• advising customers• customer service• taking/checking/updating: a) bank details for direct debits, b) addresses, c) contact numbers and e-mail addresses• taking credit card details for payments• transferring calls to other/relevant departments• documenting calls and their outcomes on customers' accounts• account creation for new customers• identity verification for brand new customers• full account review for existing customers and updating details when necessary• credit checks to assess if customers would be accepted for requested additional services• asking customers questions to discover sales opportunities• pitching products based on the answers given & facts found• processing sales and their deliveries

Berlin, Germany

Working primarily with 2.5 to 6 year old children as an English speaking educator in a multilingual kindergarten (Spanish, German & English).- supervising the group- preparing and leading educational activites- building rapport with the children in my care and their parents- customer service (parents and children)- setting tables, preparing and serving food- child care: changing nappies, cleaning potties, wiping bums, changing clothes, brushing teeth, washing hands, etc.

Berlin, Germany

Working with 5 to 12 year old children as an English speaking educator in a bilingual primary school.This involved:- supervising children in: the dining hall, playground, workshops, classrooms, and during excursions and after school activities - preparing and leading afternoon workshops- assisting class educators and teachers- building rapport with the children in my care and their parents- customer service (parents and children)

Berlin, Germany

Working primarily with 1 to 3 year old children as an English speaking educator in a multilingual kindergarten (Spanish, German & English). This involved:- supervising the group- preparing and leading educational activites- building rapport with the children in my care and their parents- customer service (parents and children)- setting tables, preparing and serving food- child care: changing nappies, cleaning potties, wiping bums, changing clothes, brushing teeth, washing hands, etc.

Glasgow, United Kingdom

- analyzing data and placing stock orders daily for various branches of the company subject to certain criteria- customer service- dealing with customers faulty goods, issuing credits/exchanges as applicable and returning faulty goods to suppliers- inventory control- picking stock for orders- parts desk advisor- receptionist

Glasgow, United Kingdom

Taking inbound orders from Kays, Great Universal, and Choice catalog agents. This involved: - customer service- inputting orders into computer system- encouraging sales by offering agents an extra item- promoting extended warranties/insurance on items of value- taking credit/debit card payments towards accounts- issuing payments of commission to agents via cheques AOL technical support. This involved asking members a series of questions dependent on their operating system and AOL version number with regards to resolving any difficulties they were experiencing with either connection or software issues.

County Kildare, Ireland

Working in a pizza factory, involved:- supervising colleagues at the E.O.L.- building palettes of pizzas dependent on bale size and customer- operating stretch wrap machine- documenting palette build- use of hand and electric palette trucks- palette drop off at goods in/out or freezer- operating and servicing the carton machine- resolving stoppages/blockages as fast as possible to keep production line moving

Foundation Degree, Software, Cloud & Applications Development, So Far, So Good!

** 2022 - 1st Semester (Jan-Jun, L4) ** Programming (Python) – 98% Database Design & Development – 82% System Design – 72% Cloud.

Bachelor Of Science - Bs, Chemistry, Ordinary