Technical Support and Troubleshooting:-Successfully diagnosed and resolved a wide range of hardware, software, and peripheral issues for end-users, achieving a 90% first-contact resolution rate.-Provided efficient technical support via phone, email, and in-person interactions, demonstrating strong communication and problem-solving skills.Process Improvement and Documentation:-Proactively identified opportunities to streamline processes and enhance efficiency through the implementation of innovative solutions.-Developed comprehensive knowledge base articles and step-by-step guides to empower end-users with self-service capabilities, reducing support requests and improving user satisfaction.-Created and maintained onboarding documentation for new hires, facilitating a smooth transition and minimizing disruptions.-Created documentation for other procedures to help create streamlined operations.System Administration and Network Support:-Managed workstation setup, configuration, and software deployment, ensuring optimal performance and user experience.-Utilized Intune for mobile device management, including device enrollment, configuration, and application deployment.-Performed Active Directory user account management, including creating, modifying, and deleting user accounts and groups.-Supported network security by assisting with security-related functions and implementing best practices.-Actively pursuing professional development in network administration (CCNA) to enhance problem-solving and automation skills.

-Organized and cleaned restaurant during downtime; maintain a sanitized work environment at all times-Assisted supervisors to identify and resolve issues in the restaurant-Maintained high standards of customer service during high-volume, fast-paced operations-Communicated clearly and positively with coworkers and management-Mastered point-of-service (POS) computer system for automated order taking-Handled currency and credit transactions quickly and accurately-Followed procedures for safe food preparation, assembly, and presentation-Built sustainable relationships of trust through open and interactive communication.-Took initiative to find extra tasks when scheduled duties were completed-Built loyal clientele through friendly interactions and consistent appreciation-Resolved complaints promptly and professionally-Cross-trained and coordinated scheduling with team members to ensure seamless service

-Stage and image devices for employees -remove/add/deactivate Active Directory users and reset passwords -visit separate locations to help maintain inventory upkeep and organized storage closets - learned about Dualmon, sysaid and Jira - Troubleshoot devices on site and remotely

Responsible for bringing carts inside and making sure the parking lot is clean.