Gavin Mann Email & Phone Number

Spokane, Washington, Us

Summary of services:• SuccessFactors Business Process Expertise• Performance/Goals/Compensation Template Configuration• System Administrator Support• Production Support• Documentation Support• Functional TestingTypes of engagements:• Project (Implementation, Customization and/or Optimization)•. Project-based engagements in collaboration with clients to implement or enhance your SAP SuccessFactors systems. Develop a clear project scope, timeline, and deliverables to ensure a successful implementation or improvement of the systems.• Retainer (On-going assistance required)• Subscription-based support services if you require ongoing assistance with managing and maintaining your SAP SuccessFactors system. I’ll provide regular updates, troubleshooting, and guidance to ensure the systems continue to meet the client's needs.• Admin Training/Documentation• Provide system knowledge transfer to the administrator of the SuccessFactors system. Training can help an HRIS team better understand how to manage the tool.

Waltham, Massachusetts, Us

• Managed multiple client accounts simultaneously• Led projects through lifecycle, from discovery to completion• Conducted introduction call to verify necessary internal resources, understand client priorities and craft a suggested timeline for the implementation of SuccessFactors• Facilitated conference calls to gather requirements with internal client stakeholders• Created and coordinated internal resource plans to ensure timely deliverables satisfy the statement of work• Coordinated internally between the client and multiple Enterprise Resource Information subject matter experts to execute best practice system configurations• Provide industry leading customer service and best business practices for Compensation, Variable Pay, Performance and Goal Management• Perform quality assurance checks throughout the implementation process to ensure the project meets scoped deliverables• Maintain expert level knowledge of SAP SuccessFactors products and partnerships to ensure clients realize maximum benefit of the tool• Analyze, interpret, research and resolve complex Compensation, Variable Pay, Performance and Goal Management issues to provide client satisfaction.• Conduct “Ask the Expert” sessions to provide system expertise and best practice approach to established business processes optimizing the SuccessFactors tool• Identify and document potential improvements to client procedures such as training, documentation, and system enhancements to increase client productivity• Demonstrate new implemented configurations• Technical and procedural support for implementation• Mentor and coach peers

Liberty Lake, Washington, Us

Key responsibilities include global administration of SAP Success Factors talent management system for more than 8,000 employees.• System architect for designing and implementing the Total Compensation and LTI templates. • Maintain the following modules; Compensation, Variable Pay, Performance, Goals, Succession, Reporting, Learning and Security Administration.• System lead while implementing the bonus variable pay and salary planning processes.• Lead system auditor for market equity adjustments, promotions, lump sum payouts, merit increases and manager incentive bonuses. • Provides analytics and key metrics to global HR leadership team. • During quarterly release sets - analyze new solutions, conduct parallel/functional testing, compile module specific solutions to share with stakeholders and business owners. • Facilitates meetings to define business requirements and alternative options for SAP SuccessFactor’s system customizations. Assist in design solutions for application modifications, interfaces and reports.• Create functional specifications to support each SuccessFactors modules, identify and document requirements for developing alternative approaches or workarounds.• Knowledge of business practices, work flow analysis, business system design, and process re-engineering in compensation, performance, goals, calibration and learning management.• Maintain and provide design solutions for application modifications in the interface files from PeopleSoft to SuccessFactors.• Build dashboard analytics and ad-hoc reports for all security levels within the organization (system admins, HRLT, HR managers, Managers, employees)• Update/maintain Role-Based and Field-Based Permissions

Seattle, Washington, Us

• Key responsibilities include maintaining benefits, benefits administration, workforce administration, and position management modules within PeopleSoft.• During PeopleSoft upgrades (PUM) - analyze the collision reports between new PeopleSoft Images 9.2.016.0 and King County’s customizations.• Conduct thorough functional testing, parallel testing, and create reusable test shells in PeopleSoft Testing Framework.• Create functional specifications to support the PeopleSoft HCM modules, including developing business case (i.e. define the problem, pros, cons, suggestions, cost/benefit analysis; recommendations), identify and document requirements for developing alternative approaches or workarounds.• Knowledge of business practices, work flow analysis, business system design, and process re-engineering in benefits, HR, payroll and time and labor.• Maintain and provide design solutions for application modifications in the interface files and PeopleSoft reports.• Strong working knowledge with functional and business analytical support of payroll, time and labor, and benefit modules.• Facilitates meetings to define business requirements and alternative options for PeopleSoft system customizations. Assist in design solutions for application modifications, interfaces and reports.

Seattle, Washington, Us

• Benefit operations lead, facilitated team meetings and developed agenda/work plans while providing system support for functional analyst team.• Strong working knowledge of benefits business practices, workflow analysis, business systems design, and process re-engineering.• Analyzed benefits module as needed and made recommendations on system improvements to meet benefit operations business processing needs. • Created queries and simple SQL to support end-users in the benefits and human resource modules.• Provided recommendations during the PUM update in the Human Resource and Benefits modules.• Technical lead for Deputy Sheriffs Limited Enrollment Project transitioning to a new medical vendor.• Led troubleshooting productions process issues and communicated efficient and effective solutions to upper management.• Coordinated with vendors to validate file formatting between system interfaces. • Created functional specifications, defined the problem, pros, cons, suggestions, cost/benefit analysis, identified and documented requirements while developing alternative approaches or workarounds.• Utilized pivot tables and vertical lookups in Microsoft Excel to troubleshoot large quantities of data.

Seattle, Washington, Us

• Processed, researched, analyzed, interpreted, and made recommendations on a variety of employee benefit issues in PeopleSoft.• Documented, reviewed, revised and recommended new business processes and procedures for King County’s benefits module.• Provided quality customer service when an employee required assistance utilizing county benefits.• Led troubleshooting efforts for Automated & Base Benefits to ensure employees benefit elections were processed and transmitted accurately to vendors.• Provide customer service over the phone and in-person to King County employees during annual Open Enrollment.• Analyzed production support duties in the benefits module as needed. • Prepared the benefits snapshot and ensured its transmission in a timely manner to vendors.

Seattle, Washington, Us

• Served as liaison for Public Health and Public Safety payroll departments at King County Central Finance.• Processed, researched and analyzed a wide range of payroll issues at central payroll.• Processed, researched, and assisted in analyzing, interpreting, and making recommendations on many payroll issues during the Accountable Business Transition project transferring the county from two payroll systems to one.• Participated in system testing validating Earning Codes and Time Reporter Codes functionality from MSA to PeopleSoft database. • Processed prior period adjustments, timesheet entries, additional pays, general deductions, garnishments, direct deposit request, calculated manual checks, and ran payroll validation queries before confirming payroll.• Assisted employee and department personal by answering complex paycheck inquires.• Processed payroll on MSA.

Seattle, Washington, Us

• Conducted user training of PeopleSoft system for employee population.• Facilitated in-person appointments to assist employees with on-line open enrollment.• Processed, researched, and assisted in analyzing, interpreting, and making recommendations on a variety of employee benefit issues.• Conducted in-person and on-line benefit enrollment presentations.• Provided customer service to employees by telephone and in person.• Covered the front desk answering walk-up employee inquires.