Gavin Mann Email & Phone Number

Spokane, Washington, US

• Summary of services:
• SuccessFactors Business Process Expertise
• Performance/Goals/Compensation Template Configuration
• System Administrator Support
• Production Support
• Documentation Support

Waltham, Massachusetts, US

• Managed multiple client accounts simultaneously
• Led projects through lifecycle, from discovery to completion
• Conducted introduction call to verify necessary internal resources, understand client priorities and craft a suggested timeline for the implementation of SuccessFactors
• Facilitated conference calls to gather requirements with internal client stakeholders
• Created and coordinated internal resource plans to ensure timely deliverables satisfy the statement of work
• Coordinated internally between the client and multiple Enterprise Resource Information subject matter experts to execute best practice system configurations

Liberty Lake, Washington, US

• Key responsibilities include global administration of SAP Success Factors talent management system for more than 8,000 employees.
• System architect for designing and implementing the Total Compensation and LTI templates.
• Maintain the following modules; Compensation, Variable Pay, Performance, Goals, Succession, Reporting, Learning and Security Administration.
• System lead while implementing the bonus variable pay and salary planning processes.
• Lead system auditor for market equity adjustments, promotions, lump sum payouts, merit increases and manager incentive bonuses.
• Provides analytics and key metrics to global HR leadership team.

Seattle, Washington, US

• Key responsibilities include maintaining benefits, benefits administration, workforce administration, and position management modules within PeopleSoft.
• During PeopleSoft upgrades (PUM) - analyze the collision reports between new PeopleSoft Images 9.2.016.0 and King County’s customizations.
• Conduct thorough functional testing, parallel testing, and create reusable test shells in PeopleSoft Testing Framework.
• Create functional specifications to support the PeopleSoft HCM modules, including developing business case (i.e. define the problem, pros, cons, suggestions, cost/benefit analysis; recommendations), identify and.
• Knowledge of business practices, work flow analysis, business system design, and process re-engineering in benefits, HR, payroll and time and labor.
• Maintain and provide design solutions for application modifications in the interface files and PeopleSoft reports.

Seattle, Washington, US

• Benefit operations lead, facilitated team meetings and developed agenda/work plans while providing system support for functional analyst team.
• Strong working knowledge of benefits business practices, workflow analysis, business systems design, and process re-engineering.
• Analyzed benefits module as needed and made recommendations on system improvements to meet benefit operations business processing needs.
• Created queries and simple SQL to support end-users in the benefits and human resource modules.
• Provided recommendations during the PUM update in the Human Resource and Benefits modules.
• Technical lead for Deputy Sheriffs Limited Enrollment Project transitioning to a new medical vendor.

Seattle, Washington, US

• Processed, researched, analyzed, interpreted, and made recommendations on a variety of employee benefit issues in PeopleSoft.
• Documented, reviewed, revised and recommended new business processes and procedures for King County’s benefits module.
• Provided quality customer service when an employee required assistance utilizing county benefits.
• Led troubleshooting efforts for Automated & Base Benefits to ensure employees benefit elections were processed and transmitted accurately to vendors.
• Provide customer service over the phone and in-person to King County employees during annual Open Enrollment.
• Analyzed production support duties in the benefits module as needed.

Seattle, Washington, US

• Served as liaison for Public Health and Public Safety payroll departments at King County Central Finance.
• Processed, researched and analyzed a wide range of payroll issues at central payroll.
• Processed, researched, and assisted in analyzing, interpreting, and making recommendations on many payroll issues during the Accountable Business Transition project transferring the county from two payroll systems to.
• Participated in system testing validating Earning Codes and Time Reporter Codes functionality from MSA to PeopleSoft database.
• Processed prior period adjustments, timesheet entries, additional pays, general deductions, garnishments, direct deposit request, calculated manual checks, and ran payroll validation queries before confirming payroll.
• Assisted employee and department personal by answering complex paycheck inquires.

Seattle, Washington, US

• Conducted user training of PeopleSoft system for employee population.
• Facilitated in-person appointments to assist employees with on-line open enrollment.
• Processed, researched, and assisted in analyzing, interpreting, and making recommendations on a variety of employee benefit issues.
• Conducted in-person and on-line benefit enrollment presentations.
• Provided customer service to employees by telephone and in person.
• Covered the front desk answering walk-up employee inquires.