Lead and oversee the effective operations of the Customer Services and Banking Operations teams, with line responsibility for each divisional head. Ensuring that the Bank delivers a seamless customer experience that produces best customer outcomes throughout all aspects of operations. Driving the efficiency, effectiveness, and compliance of day-to-day banking activities. Developing a multi-skilled and flexible Operations team, able to deal with peaks and troughs in the business cycle and prepare the Bank for growth and in readiness for scaling up and the launch of new products.-Day to day oversight and accountability for all Banking Operations performance.-Defining and delivering an optimised contact centre operating rhythm -Creating strategic business objectives, including HR policies and processes. -Building and running a new UK digital bank

My primary focus is to lead our senior propositions managers on various projects and initiatives. I have full ownership of delivering impactful value propositions that shape the way the company deliver to its members. As a member of the Senior Leadership team, I am involved in the planning and prioritisation process for propositions activity to drive our annual operating plan. I make recommendations for future activity and prioritising existing activity to flexibly meet the needs of our stakeholders.Key areas of focus are; Financial Wellness, Sustainability, key regulatory changes, Open Finance technology and strategic proposals.

Reporting to : Head of Personal Banking PropositionsDesign, deliver and drive Personal Banking customer propositions to ensure the business meets its objectives and annual plan targets. I’am responsible for maintaining and growing the personal banking customer segments and profitability. Including governance approval through to using data to evaluate ROIOverall management of the personal banking propositions, rolling out products and service proposition and ensuring a consistent standard of service delivery for customers.SME - Financial Wellbeing/ Financial Fitness

Reporting to: Head of Financial WellbeingFTE 12To lead and coach a team of Regional Financial Wellbeing Managers across the UK. (London &South, North East & Scotland)

Business Development (Field Based)Introducing the concept of Financial Wellbeing to large and global corporate companies, working with C-suite, board members and business owners. Responsible for business development within Scotland, Northern Ireland and North Region of the UK. This includes fact finding, presenting, designing and delivering bespoke concepts to support the wellbeing strategy of corporate clients.

Various short term assignments across UK & Global Contact Centres, HQ functions and the UK Branch Network