Richard Massey Email & Phone Number

North Salt Lake, Utah, United States

Managed a diverse investment portfolio and cultivated skills in embedded engineering and PCB design, developing a novel hardware based system to rapidly prototype and test embedded engineering designs.

Park City, Utah, United States

As an Infrastructure Administrator, I spearheaded the successful integration of Resorts West and Natural Retreats, optimizing efficiency and security across the IT infrastructure. I facilitated a seamless email migration, enhanced office productivity through efficient tools, and masterminded the strategic deployment of Meraki security and Systems Manager, ensuring optimal network performance and alignment with organizational objectives. Additionally, I expertly installed, configured, and administered enterprise production servers, file servers, email systems, and application servers, ensuring optimal performance.My leadership skills were shown as I headquartered the second-largest branch office, overseeing IT operations for over a dozen smaller branches and hundreds of users. I streamlined the integration of multiple acquired branches into the existing IT infrastructure and maintained service continuity. My passion for innovation led me to develop and implement a comprehensive Microsoft 365 strategy, ensuring seamless adoption and integration across all departments and teams, resulting in enhanced communication and productivity. Through a flawlessly executed email and phone migration, I achieved zero data loss and guaranteed seamless business continuity.

Park City, Utah, United States

During my tenure at Resorts West, I revitalized the entire Windows Domain and virtualization infrastructure, leveraging Hyper-V and Windows Server 2012 R2, and enhanced file service availability through the implementation of replicating DFS servers. Additionally, I implemented a comprehensive MABS system to safeguard server backup loads, facilitating data protection through automated backups and recovery procedures. Spearheading the re-platforming of the company's property management system, I navigated and completed the annual PCI DSS compliance through meticulous reviews, enabling secure company operations with minimal risk. This effort safeguarded sensitive cardholder data and solidified our commitment to the highest data security standards. I configured and managed an Actian PSQL Database and IIS server for optimal performance of the PMS and the marketing website.Moreover, I elevated network performance and availability, providing extensive support for a complex Nortel/Avaya hybrid phone system. Pioneering Intune for comprehensive mobile device management, I successfully rolled out numerous software solutions. Lastly, I oversaw planning, budgeting, and equipment procurement for major infrastructure projects, ensuring their successful implementation.

Salt Lake City, Utah, United States

As an IT Support Engineer, I ensured the continuous operation of a sprawling 300K+ square foot distribution center in West Valley, Utah, supporting hundreds of users across diverse hardware and software platforms. I conducted monthly Active Directory (AD) and Global Address List (GAL) audits with precision and implemented Exchange 2007 security enhancements, reducing the risk of data breaches and ensuring user privacy. I initiated the implementation and ongoing administration of Jira, establishing effective project management and issue-tracking systems that enabled the organization towards agile collaboration and ensured project success. Managing the administration of Windows Server infrastructure, I oversaw critical functions such as Active Directory, DNS, Group Policy, DHCP, and SCCM, ensuring optimal system performance and user experience. I also managed the end-to-end deployment and maintenance of a complex enterprise network, demonstrating expertise in configuring routing, switching, wireless, and VPN solutions. I championed the adoption of Puppet for efficient management of over 50 Linux workstations to optimize IT resources and administered the company's Google Apps Domain and AD synchronization. Expertly supporting and maintaining a large Cisco Unified Communications Manager installation with diverse hardware and software endpoints, I collaborated with Site Ops to deploy NAGIOS system monitoring. I orchestrated the implementation of ZoneMinder IP Surveillance, ultimately strengthening security and optimizing system performance. Additionally, I developed a custom communications application, empowering supervisors to message employees across all pack stations. Automating repetitive system administration tasks through custom Bash and PowerShell scripts, I innovatively crafted time-saving system utilities in multiple programming languages.

Salt Lake City, Utah, United States

Leveraged research expertise as a visualization leader, contributing to VR research, custom hardware development, and holographic imaging projects while fostering collaboration and knowledge sharing within the research team.