LED Department Manager

Outline: Video equipment rental and production company in Ireland servicing local and international productions.Key responsibilities:● Client bookings & logistics - Coordinate equipment availability for multiple shoot requirements● Production facilitation - Arrange local crew, transport, hotels, etc ● Payable & Receivable accounts - Quoting and Invoicing clients using Surf Account as well as placing orders and ensuring suppliers are paid.● Accounting to audit-ready level… Show more Outline: Video equipment rental and production company in Ireland servicing local and international productions.Key responsibilities:● Client bookings & logistics - Coordinate equipment availability for multiple shoot requirements● Production facilitation - Arrange local crew, transport, hotels, etc ● Payable & Receivable accounts - Quoting and Invoicing clients using Surf Account as well as placing orders and ensuring suppliers are paid.● Accounting to audit-ready level - Reports for A&L, General Ledger, Profit & Loss, Balance sheet, bank recons● Email & website maintenance - Updates to the website when new rate cards or stock were added● Sales & marketing - Ensured placement of ads in key editorials and social media platformsKey achievements/projects:● Saved the company huge accounting costs by overseeing the accounting and admin functions myself Show less

Outline: Part of the customer service team to the busiest online retail and digital sales company in the worldKey responsibilities● Play a critical role in delivering timely, accurate and professional customer service to Amazon customers● Helping solve problems such as: locating a package; connecting an Echo to a Fire TV; returning an item; or assisting a delivery driver to get a package to a customer on time● Action-oriented, flexible problem-solver to assist customers in… Show more Outline: Part of the customer service team to the busiest online retail and digital sales company in the worldKey responsibilities● Play a critical role in delivering timely, accurate and professional customer service to Amazon customers● Helping solve problems such as: locating a package; connecting an Echo to a Fire TV; returning an item; or assisting a delivery driver to get a package to a customer on time● Action-oriented, flexible problem-solver to assist customers in expediting orders and correcting post-sale problems. ● Interact directly with customers via phone, email, chat, mobile chat and Alexa, using cutting-edge tools to navigate customer accounts, research and review policies and provide effective solutions● Maintain customer relationship by responding to inquiries; documenting actions.● Prepare for customer inquiries by studying products, services, and customer service processes.● Respond to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer understands the information and answer.● Record customer inquiries by documenting inquiry and response in customers’ accounts.● Improve quality service by recommending improved processes; identifying new product and service applications● Accomplish customer service and organization mission by completing related results as needed.Upskilled: Account Closures: Closing and data deletion of accounts. Specific, stringent and important steps to implementSocial Media: Assisting and monitoring queries on Social Media app’s such as Twitter, Facebook and InstagramAccount Support / Change: Assist with security issues and assisting customers with accessing their accountsQA Website: Quality assurance checks on all products on website using BQE software Show less

Outline - Part of the management team for a major production company’s facility division. In charge of all the equipment and fleet bookings for both internal productions and external clients. As the company had recently changed ownership, all systems, controls, and processes need to be upgraded to meet the new corporate vision for market growth and sustainability.Takeover process:● Oversaw a total stocktake and thorough equipment audit to determine operating… Show more Outline - Part of the management team for a major production company’s facility division. In charge of all the equipment and fleet bookings for both internal productions and external clients. As the company had recently changed ownership, all systems, controls, and processes need to be upgraded to meet the new corporate vision for market growth and sustainability.Takeover process:● Oversaw a total stocktake and thorough equipment audit to determine operating condition● Reorganized the equipment storage room for easier access, control and increased security● Engaged with the existing client base to strengthen our relationship and identify new opportunities● Planned and implemented a Marketing Strategy to reach new clients within our target market Key responsibilities● Equipment gear checks including camera and audio settings, prior to and after shoots & maintenance/repair, either internally or arranging outsourcing to engineers● Transcoding and workflows for various different broadcast formats● Manage client bookings via phone and email and arranging logistics thereof using ScheduAll and delegating to preparation staff● Generating accurate quotations and invoicing in Quickbooks and SAGE Pastel ● Production facilitation, assisting production companies with all the gear and fleet vehicles required for their shoot● Staff supervision to make sure all equipment is properly cleaned, checked and properly packed● Managed Fleet Vehicle bookings and maintenance (license renewals, services, etc)● Email and website maintenance updating rate cards, and equipment listsAchievements:● Managed the seamless takeover of a fleet of 14 vehicles and (38 cameras plus accessories) ensuring a significant improvement of equipment handling and the booking process resulting in increased business and client satisfaction. Show less

Partner in Broadcast rental company, essentially running everything.• Equipment gear checks & maintenance• Post-production & workflows• Client bookings and logistics• Production facilitation• Staff supervision• Creditors and Debtors accounts• Salaries and taxes (PAYE, VAT)• Accounting to audit-ready level• Email and website maintenance and marketing

● Stock Orders – Prepare orders and all shipping arrangements from suppliers, FCL and LCL containers from India to South Africa● Distribution – Logistics to receiver containers of stock and distribute to the 3 outlets. Arranging labour and vehicles to distribute and supervise offload of containers● Control – Pricing, bar-coding and stock controlling of all line items● IT Support – Support for POS systems, ensuring they are working correctly● Staff supervision – Ensure time table… Show more ● Stock Orders – Prepare orders and all shipping arrangements from suppliers, FCL and LCL containers from India to South Africa● Distribution – Logistics to receiver containers of stock and distribute to the 3 outlets. Arranging labour and vehicles to distribute and supervise offload of containers● Control – Pricing, bar-coding and stock controlling of all line items● IT Support – Support for POS systems, ensuring they are working correctly● Staff supervision – Ensure time table and shifts are adhered too, monitor staff duties● Creditors & Debtors accounts - Quoting and Invoicing clients using Quickbooks as well as placing orders and ensuring suppliers are paid.● Salaries and taxes (PAYE, VAT) - Ensured monthly payment of salaries, tax and VAT payments● Accounting to audit-ready level - Reports for A&L, General Ledger, Profit & Loss, Balance sheet, bank recons● Email & website maintenance - Updates to the website when new rate cards or stock were added● Sales & marketing - Ensured placement of ads in key editorials and social media platforms Show less

Managing a post production facility comprising of 12 Edit Suites and 2 Final Mix Studios• Post production & workflows• Client bookings and logistics• Production facilitation• Staff supervision• Creditors and Debtors accounts• Salaries and taxes (PAYE, VAT)• Accounting to audit-ready level