Gavin Mcdermott Email & Phone Number

Dublin, Dublin, Ireland

Sandyford, County Dublin, Ireland

Leading a diverse team of agents with several functions. We monitor the performance of all customer facing departments and report on findings with an aim of maximising efficiency and maintaining a high quality of work.Some core functions of the team are:• Resolutions Work• Complaint Handling & Reporting• Efficiency Rate Analysis• Training ImplementationWe collect data from all functions with an aim of streamlining process’ and ensuring any process or… Show more Leading a diverse team of agents with several functions. We monitor the performance of all customer facing departments and report on findings with an aim of maximising efficiency and maintaining a high quality of work.Some core functions of the team are:• Resolutions Work• Complaint Handling & Reporting• Efficiency Rate Analysis• Training ImplementationWe collect data from all functions with an aim of streamlining process’ and ensuring any process or knowledge gaps are identified and addressed urgently.We also manage and deal with Service related complaints. We monitor and report on the root cause of complaints to maintain a high service level. Show less

Dublin, County Dublin, Ireland

Supervise quality and progression of agents in Customer Care department. Involved in maximising efficiency in current process’ or creating a new process to change how we operate. Assist in training of new agents and improving training plan to improve quality out of training. Report on areas to improve and issues that need to be addressed on a weekly basis.

Sandyford

Currently working on the Resolutions Team. This deals with advanced issues that require an experienced agent to investigate. Can deal with a very wide range of issues. In constant liaison with insurers.

Sandyford

I was the sole member of the Cancellations Team. This involved processing client and insurer requests. Admin based role, limited call time.

Dublin, Leinster, Ireland

Inbound and outbound phone calls. Dealt with a wide array of issues regarding insurance queries or administration work for a policy.

Dublin, Leinster, Ireland

The official title for this role was Sales Support. In the store, I supervised the staff who were on my cash registers, I delegated assistance to the shop floor when needed. I essentally managed the people in and around the cash registers in the absence of a Team Leader.

County Dublin, Ireland

Accredited Product Advisor, Apa Qualification

Leaving Certificate