BCM Global are a leading independent loan and asset management service provider, servicing loans for commercial and investment purposes and mortgages from origination to redemption.My role as Project Manager is to lead and inspire our delivery teams to achieve exceptional customer outcomes. I haveformed relationships with key stakeholders and clients to provide great decision making and effectively lead a delivery team on internal and client led projects. My role has involved planning… Show more BCM Global are a leading independent loan and asset management service provider, servicing loans for commercial and investment purposes and mortgages from origination to redemption.My role as Project Manager is to lead and inspire our delivery teams to achieve exceptional customer outcomes. I haveformed relationships with key stakeholders and clients to provide great decision making and effectively lead a delivery team on internal and client led projects. My role has involved planning, directing, and leading the development and implementation of projects to satisfy business strategies and working closely with clients to impact assess, supply quote’s for requested projects and implement changes as required. Show less

Responsible for the supporting, developing and ensuring the Covid vaccination programme was successful in delivering against national and regional targets.I produced Trusts roving model business continuity business plan to ensure all eventualities have been considered and mitigating actions put in place to ensure the continued running of the vaccination service.Attendance of the East of England inequalities working group where best practice, process and ideas are shared. This enables… Show more Responsible for the supporting, developing and ensuring the Covid vaccination programme was successful in delivering against national and regional targets.I produced Trusts roving model business continuity business plan to ensure all eventualities have been considered and mitigating actions put in place to ensure the continued running of the vaccination service.Attendance of the East of England inequalities working group where best practice, process and ideas are shared. This enables us collectively to reach out to inequality groups to vaccinate them. I have had a number of calls with various NHS trusts in the East of England who run similar services to share and generate ideas on how best to serve these cohorts of patients.As is, to be, analysis including current state process mapping, to be process improvement planning, department requirements collated and documented, demand & capacity analysis, detailed documentation of systems required for operation, baseline costs for future model project delivery plan and risk, issues, assumptions and dependencies document produced. I have undertaken detailed data analysis after all roving model visits to understand the demographic of patients attending and also to establish if it was the 1st, 2nd or booster dose that was administered to report back to the vaccine inequalities oversight group. I have worked closely with colleagues in the Norfolk & Waverney care commissioning group (CCG) to understand the requirements and population demographics to best serve the communities with mobile vaccination clinics where they are most needed.I was tasked with a number of projects looking at the way the programme was run including working closely with the clinical commissioning group (CCG) for Norfolk & Waveney and the county and local councils to organize mobile vaccination clinics and pop-up clinics in suitable locations based on vaccination uptake data. Show less

Responsible for the supporting, developing and implementing standard change methodologies across 3 hospital sites circa 15000 people. Reporting direct to the Programme Director, I had to ensure a sound system of portfolio governance was in place at every site.I was tasked with a number of projects looking at process and operational efficiency improvements. In my role I was handling highly confidential information regarding patients, staff, work processes, contractors and strategic… Show more Responsible for the supporting, developing and implementing standard change methodologies across 3 hospital sites circa 15000 people. Reporting direct to the Programme Director, I had to ensure a sound system of portfolio governance was in place at every site.I was tasked with a number of projects looking at process and operational efficiency improvements. In my role I was handling highly confidential information regarding patients, staff, work processes, contractors and strategic objectives. Since lockdown my role has changed to projects relating to staff and patients, across the three hospital sites. Show less

Working for a Global Payment Processing Outsourcer, I was responsible for identifying and resolving complex issues that occurred in case of breach of contract. Organised and chaired regular client meets and by using a score card methodology, issues and improvements could be evaluated quickly for the client and systems/processes could be put in place to stop any further escalation. Clients included; Sainsbury’s Bank 1.2 million customers’, Nationwide Building Society 1million customers… Show more Working for a Global Payment Processing Outsourcer, I was responsible for identifying and resolving complex issues that occurred in case of breach of contract. Organised and chaired regular client meets and by using a score card methodology, issues and improvements could be evaluated quickly for the client and systems/processes could be put in place to stop any further escalation. Clients included; Sainsbury’s Bank 1.2 million customers’, Nationwide Building Society 1million customers, Bank of America Commercial cards and PayPal Achievements:• Responsible for resolving a client issue who lost 250k statements that was being transported to London by lorry that caught fire.• Devised a new process for a client that saved their business over £60k every month.• Worked closely with clients and suppliers to ensure contractual obligations were met and that all SLA@S and KPI’s were adhered to.• Business, operational, technology improvement programme delivered.• Worked with clients to ensure the services being used were meeting their needs and also put forward suggestions that could improve the service they receive by implementing additional managed services.• Delivered service improvement plans saving TSYS time and money using the ITIL framework. • Worked closely with colleagues and suppliers world wide to ensure severity 1 incidents were raised within the contracted SLA ensuring minimal disruption to the financial institutions that use the TS2 platform. Show less

Led operational projects which included different work steams using P3M project methodology to ensure projects were completed and within budget. Managed divisional and cross functional and divisional restructure programmes. This led to improved process improvements across call centers, back office functions and support teams. Delivered on various technology and operational projects across the commercial card product range. This included IVR, manufacturing operating system upgrade, new products… Show more Led operational projects which included different work steams using P3M project methodology to ensure projects were completed and within budget. Managed divisional and cross functional and divisional restructure programmes. This led to improved process improvements across call centers, back office functions and support teams. Delivered on various technology and operational projects across the commercial card product range. This included IVR, manufacturing operating system upgrade, new products and operating process improvements. Managed teams up to 20 FTE including Business Analysts, Risk Managers and Operations Managers. These projects had budgets from £100, 000 - £1 million+ and delivered operational and financial benefits. Show less