Managed inbound and outbound customer inquiries via phone, email, and chat in a remote setting.Assisted customers in product selection, order processing, and issue resolution to ensure a positive shopping experience.Achieved sales targets by upselling and cross-selling products based on customer needs and preferences.Provided technical support and troubleshooting for electronic devices and home appliances.Maintained accurate customer records, order information, and communication logs using CRM software.Provided sales and product training for company employeesManaged the sales process from initial contact to closing, ensuring excellent customer service and satisfaction.Collaborated with sales and logistics teams to expedite shipments and resolve delivery issues promptly.Stayed updated on product features, promotions, and industry trends to provide informed recommendations and support.