In this role I am responsible for the following:- the picking of items from various locations in the warehouse in accordance with specific customer orders.- the packing of orders in various sections of the warehouse once picking has been completed.- the use of the in-house computer systems to record both picking and packing activities, keeping the system continuously updated.- direct involvement in the stock control process ensuring that products are replenished both on a general basis and as required by customer order.

Key Responsibilities:Responsible for all onsite hotel security processes and procedures, providing guidance on hotel security.Managing expectations, ensuring all customers and guests receive a professional and knowledgeable response to their enquiries.Managing regular overnight fire checks in line with company requirements and Health and Safety regulations.Handling all hotel administration: reconciling daily takings, managing end of day/end of week processes and meeting weekly deadlines for submitting reports to Head Office.Managing and maintaining team hours and salaries on in-house systems for the hotel site.Managing the overnight cleaning team: delegating tasks and resolving staffing issues, ensuring processes and procedures are followed in line with company guidelines.Recording all completed tasks to satisfy audit requirements.Achievements:My primary role is to mitigate both Health and Safety and financial risks, as measured by a negligible overnight incident rate.

Key Responsibilities:Managing an overnight cleaning team tasked with closing down the bar and industrial kitchen and preparing them both for service in time for the opening of the pub.Ensuring specific procedures were followed to satisfy audit requirements.Allocating workload throughout the shift according to staff availability.Managing ongoing staff training.Managing staffing issues as they arose.Achievements:Increasing revenues by providing an efficient service preparing the pub for trading and ensuring the maximum presentation effect to the customer. Further, I would mitigate risk by following established Health and Safety procedures.

Key Responsibilities:Processing cash and card payments using the Aztec till system.Preparing drinks according to company serve specifications.Providing drinks and food via table service as required.Co-ordinating the floor team, managing the delivery of food from the kitchen to customer tables as per order.Co-ordinating quality control checks for every table to ensure customer satisfaction and resolving any issues raised in a professional manner.Following a ‘Clean As You Go’ policy, ensuring high standards of cleanliness were followed by all staff, and adherence to COSHH guidelines.Completing regular checks throughout the pub to ensure maintenance of high standards.Managing guest ale orders for the pub, liaising with suppliers to ensure a variety of ales were ordered on a regular basis.Taking part in regular events run by the pub to benefit the local community.Achievements:I contributed to the revenue stream of the pub as measured by effective team management, developing relationships with guest-ale suppliers and focussing on up-selling products.

Key Responsibilities:Managing customer flow, deploying staff as necessary to cover for busy periods.Responsible for the management and motivation of a team of fourteen, organising rotas, and staff training.Responsible for administration, cash handling, till reconciliation and securing takings on a daily basis.Managing stock control, maintaining inventory levels based on consumption and life-cycle, maintaining professional relationships with suppliers.Achievements:I enabled a consistent flow of revenue into the cafe throughout the summer season whilst managing costs effectively and motivating staff to achieve their best in their roles.

Key Responsibilities:Calling selected EE customers to promote and sell additional products to maximise value-for-money on their accounts.Promoting a varied product range, discussing customer requirements to assess the cost-effectiveness of additional products.Promoting EE whilst providing a positive customer experience.Regularly hitting sales targets contributing to team and company performance.Achievements:Increasing revenue through direct sales and achievement of targets resulting in the maximisation of value-for-money for the customer.

Key Responsibilities:Deployed into key roles on the night team as business demands required.Part of the promotional team, setting up regular promotional displays according to briefings sent from Head Office, ensuring maximum stock availability of promotional items.Working in the warehouse, unloading deliveries and transporting them to the shop floor, breaking down mixed pallets into their appropriate aisles, placing bulk stock into aisles, and ensuring the shop floor and warehouse are tidied by the end of the night.Restocking shelves to capacity in various aisles of the store.Achievements:Contributing to revenue generation in-store by the efficient management of warehouse stock and maximising its availability on the shop floor.