Gavin Patrick Email & Phone Number

Sumner, Washington, United States

- Manage the E-Commerce department of 30 associates- Write and manage department schedules, adjusting for changes in daily, weekly, and monthly order trends- Evaluate item fulfillment, labor, and order completion hourly; review fulfillment with store and department leaders four times per day- Manage employee performance, turnover, and hiring- Led the implementation of six new software and hardware system releases, including acceptance testing and training- Attend monthly district meetings regarding equipment, training, forecasts, performance, and new technologies- Meet daily, weekly, and monthly district goals regarding labor usage, pick speed, fulfillment percentage, and hourly order completion- Increased annual quality rate from 92 to 98%- Increased annual efficiency rate by 10%- Ensure department and employees meet store, district, and state health and safety guidelines and complete monthly trainings

Sumner, Washington, United States

- Assisted Supervisor in day-to-day backroom operations- Led the department on Supervisor’s days off- Acted as and fulfilled the responsibilities of Supervisor during their prolonged absence- Evaluated associates’ completion of customer orders for accuracy and freshness, ensuring all food safety and department standards were met- Responded to customer concerns in person, via email, and over the phone- Trained new employees in department standards for sales floor and carside positions

Des Moines, Washington, United States

- Acted as Person-in-Charge, directing opening, mid-day, and/or closing procedures- Assembled customer orders, evaluating for fulfillment rate, freshness, and quality- Communicated with other departments and customers about item availability; determined appropriate substitutes for unavailable items

Bellevue, Wa

- Worked in small groups and independently to test pre- and post-release games- Verified full playability of various console and PC games- Tested for a variety of bugs and errors, i.e. graphical glitches, achievement progression, and in-game communication- Used company-specific software to log test results and update information on known issues

Ithaca, New York Area

- Independently operated the mailroom for on-campus apartments- Prepared packages and documents for off-campus shipping and delivery- Received daily on-campus mail deliveries, sorted them by destination, entered address delivery information into on-campus mail databases, and stored packages for pick up- Trained new employees in package receiving and delivery- Performed periodic mailroom audits

Ithaca, New York Area

- Independently created and led custom weekly German drill sessions for first-year German language students

Bachelor Of Arts - Ba, Writing, General

Activities and Societies: Delta Phi Alpha National German Honor Society 2018-present, Outstanding Student in German 2018-2019, IC.

Minor, German

Berlin Language And Culture Program