•Lead teams of various stakeholders to define automated implementation processes for financial products offered to clients•Coordinate objectives and strategies with product leaders and stakeholders to determine course of action and milestones for these products•Monitor project progress and ensure all processes are within company compliance•Update documentation and guidelines for existing products, ensuring information other teams are relying on is up to date•Translate the product implementation vision into Excel workflows so that it can be developed into automated actions within ServiceNow•Validate workflows in test environments and piloting cases to ensure their functionality and quality•Manage time and deadlines across multiple projects of varying sizes•Design internal training and documentation modules to teach implementation associates product-related processes•Scope and define proposals from organizational leadership to determine course of action for implementing new processes•Submit project plans to Senior Leadership, ensuring that projects are in line with company demands and timelines•Support client-facing teams by leading projects that update financial institution debit cards to contactless chip payment cards•Collaborate with client, card vendors, and card networks (Visa/Mastercard) to ensure new cards are tested and within compliance

•Successfully onboard over 300 associates into Fiserv’s Banking Division group, emphasizing topics surrounding company culture, company business model, and associate roles.•Train external banking clients on proprietary software, Client360, enabling them to successfully manage their product questions and inquiries independently. •Organize the materials and scheduling needed to ensure a successful onboarding experience prior to a new group’s arrival.•Collaborate with managers and various stakeholders to create learning programs that accommodate their goals and learning initiatives.• Revise onboarding curriculum and instructional modules for an improved associate learning experience via both collaborative and independent initiatives.•Design supplemental materials that equip future facilitators with the knowledge needed to facilitate learning modules.•Maintain learning content for the latest company standards and branding.•Update digital learning in Cornerstone Learning Management System to ensure ease of access for new associates.

•Developed and implemented lessons in the areas of reading, writing, grammar, vocabulary, and research.•Updated instructional content to address current events and issues that engaged students.•Led class discussions and student activities to enhance text and character analysis skills.•Created formative and summative assessments utilizing various teaching methods such as short-response, multiple-choice, presentations, and open-ended responses to evaluate student progress.•Used data-based assessments to track student progress on a defined set of skills throughout the academic year.•Worked with an In-Class Support teacher to prepare instruction plans for students with special education needs.•Provided instruction on a class, group, and individual level as well as conducted sessions virtually via Google Meet.•Met with parents and their children to determine overall progress and special education eligibility.•Fostered a classroom environment where learning and respect were paramount.•Designed individual school and home instruction plans for students who were on and off roster as part of the English language curriculum.•Supervisor for the Create Outline Develop Enhance (C.O.D.E) Club which taught students coding skills to solve problems and develop web-based games. Select club members were also champions of a national tournament.

Completed instructions and objectives provided by the teacher.Maintained and ensured classroom productivity and safety for all students.Worked in a variety of schools, grade levels, subjects, and settings, including Highland Park Middle School, which allowed me to cultivate and sustain a strong relationship with staff and students.Assisted and taught students who were having difficulties completing their assignments and coursework.Improvised lessons for classes where the lesson plans were either vague or incomplete.Created a rapport with students who I substituted for frequently.

Taught three sections of 8th grade English to students of diverse backgrounds, interests, and learning abilities.Demonstrated model-reading strategies to elicit higher-level thinking questions, opinions, and reactions from students.Designed handouts, lessons, and activities that catered to different visual, auditory, and kinesthetic learning styles.Created lesson plans predicated on three-part objectives, common-core objectives, and measurable outcomes.Held individual and group conferences with students that focused on student-specific areas of improvement.Collaborated with faculty in common-planning time to address difficulties with particular students as well as design cross-curricular units between classes (i.e., incorporating social studies elements in short-story projects).Met and worked with parents to focus on the educational and social needs of their children.Attended professional development workshops on a variety of topics such as PARCC preparation, co-teaching strategies, Google Drive/Classroom, Individualized Education Plans, and Bullying and Violence prevention.

Worked with customers to find the most affordable options for their printing needs.Handled large volume and specific printing orders that often times contained personal identifiable information.Sold various FedEx Promotions such as Product of the Month, shipping insurance, and printing enhancements.Received and completed large printing orders according to specific client deadlines and expectations. Responsible for maintaining the cleanliness and organized presentation of the store.Worked in both individual and team-environments, with experience managing and delegating responsibilities across the team.Used Photoshop and Illustrator applications to perform image enhancements such as cropping and photo-retouching.Ensured that customer items were shipped with care to destinations around the globe based on target deadlines.Set job expectations and procedures to new team members.

• Assumed several key duties of the store: finalizing customer purchases, stocking store items, selling customers products ranging from computers to furniture.• Eventually transitioned to the copy center where I helped customers and their printing and shipping needs.• Generated revenue to meet monthly sales goals by determining the extent of the customer’s needs and how Staples could serve them.• Created products according to specific deadlines and ensured that their quality matched both Staples’ and the customer’s standards.• Assisted customers with self-serve copiers and computers in the various options that would help them use these machines.• Ensured that the environment was clean and safe to work in.