Gavin P. Email & Phone Number

United Kingdom

Cheltenham, England, United Kingdom

Warwick Uk

+Access Controls and user management to ensure that security requirements for access aligns to theoverall IRESS access management policies.+ Risk Management – monitor, take corrective action and report on identified vulnerabilities to ensure data accessibility, integrity and confidentiality is maintained.+ Business Analytics – interrogate, interpret usage statistics to provide information to identify business opportunities to enable decisions to improve adoption and… Show more +Access Controls and user management to ensure that security requirements for access aligns to theoverall IRESS access management policies.+ Risk Management – monitor, take corrective action and report on identified vulnerabilities to ensure data accessibility, integrity and confidentiality is maintained.+ Business Analytics – interrogate, interpret usage statistics to provide information to identify business opportunities to enable decisions to improve adoption and optimisation.+ Deployment of new releases, patches and service packs and kick-start configuration artefacts while working within the Change Control and Release Management framework.+ Plan, perform, coordinate User Acceptance Testing leading up to upgrade events; gaining sign-off and collaborating with key stakeholders to effectively test & communicate prior to the upgrade events.+ Version control – ensure that the deployed version and configuration on all instances of controlled sites are in line with the approved version.+ Create user documentation and train internal users on processes and procedures relating to softwareusage. Show less

Johannesburg Area, South Africa

The User Experience Manager plays an active role in establishing and maintaining user satisfaction, as well as product growth and adoption by clients.Key Responsibilities+ Communicate Effectively and ensure clients are appraised of status updates and expectations are managed at all times+ Provide support to a sophisticated and complex client environment+ Ensure compliance with operational processes and procedures at all times: - Service requests are managed… Show more The User Experience Manager plays an active role in establishing and maintaining user satisfaction, as well as product growth and adoption by clients.Key Responsibilities+ Communicate Effectively and ensure clients are appraised of status updates and expectations are managed at all times+ Provide support to a sophisticated and complex client environment+ Ensure compliance with operational processes and procedures at all times: - Service requests are managed against service delivery processes, procedures and requirements - Monitor Service Desk application for new service requests and ensure all are accurately logged - Maintain awareness of service requests and escalate if sufficient progress is not made - Ensure personal skills and knowledge base is commensurate with delivering superior service and remains aligned with product development and enhancements.+ Provide quality user support and training on Iress product suite+ Drive user adoption of new applications and/or processes+ Communication of and training on Product enhancements and upgrades.+ Understand Account set ups and login configurations+ Regular user visits as per engagement model+ Focus on client satisfaction and ensuring a great user experience.Key Competencies+ Personable, with the ability to interact easily with people+ Strong analytic ability with high attention to detail, in both general and technical context+ Problem solving skills+ Flexibility: A talent for adjusting to rapid change and a strong sense of urgency+ Be able to work well under pressure+ Able to be persistent, confident and assertive+ Self Motivated+ Team player+ Have good business insight+ MS Office, SQL understanding+ Interpersonal skills: The ability to work well with people of all levels whilst being obsessive about client service and satisfaction+ The ability to deliver service excellence, consistently+ Commitment to continuous professional and personal development Show less

Johannesburg Area, South Africa

+ Plugin set up and resolution of errors+ Diary sync setup+ Xword set up+ Xplan touch navigational and compatibility Support+ Understanding server setups/web instances+ Interpreting system error logs + General browser related issues+ Compatibility with Xplan and modules associated+ Spotlight Investor daily downloads from the JSE+ Spotlight Investor Tier 1 support to end users + Database conversions to Xplan+… Show more + Plugin set up and resolution of errors+ Diary sync setup+ Xword set up+ Xplan touch navigational and compatibility Support+ Understanding server setups/web instances+ Interpreting system error logs + General browser related issues+ Compatibility with Xplan and modules associated+ Spotlight Investor daily downloads from the JSE+ Spotlight Investor Tier 1 support to end users + Database conversions to Xplan+ Snet conversions to Spotlight platform for Xplan migration+ Triage and Root course analysis of reporting incidents+ Advanced search functionality+ Data Xport and interrogation+ Analysing custom config (e.g. Wizards, work flow processes / threads, case manager etc.) and advising clients of appropriate next steps+ Client and User Dashboards troubleshooting and identifying true incidents / bugs vs. set-up and advising accordingly+ Triage and manage any other irregular or isolated XPlan incidents as they may arise from time to time Show less

Johannesburg Area, South Africa

+ Supporting and implementing SLAMS Securities lending software suite.+ Liaising and working with major banks in South Africa.+ Interact with development, QA and other departments to get issues resolved and solutions rolled out.+ Provide client training on solutions and applications.

Johannesburg Area, South Africa

+ Environment with multiple external sites synchronizing to central database. + Installation/ Maintenance/ troubleshooting of acsis SLM Financial software. + Installation of SQL 2008 R2 Management application. + Setting up and configuration of SQL Instances, maintenance of instances per site. + Setting up replication per site to synchronize back to a central database based on replication nodes. + Performing simple maintenance on client databases i.e… Show more + Environment with multiple external sites synchronizing to central database. + Installation/ Maintenance/ troubleshooting of acsis SLM Financial software. + Installation of SQL 2008 R2 Management application. + Setting up and configuration of SQL Instances, maintenance of instances per site. + Setting up replication per site to synchronize back to a central database based on replication nodes. + Performing simple maintenance on client databases i.e. backups, shrinks, re-indexing of databases. + Testing and troubleshooting new releases of software + Auditing data/ finding missing client data/ General queries. + Adding logins, assigning roles and mapping users to databases. + Providing Spotlight software training to our clients. + Creating scripts for Spotlight databases Show less

Durban Area, South Africa

+ Manage and optimize databases for clients to maintain maximum uptime. + Setting up and maintaining SQL 2000- 2005 replication. + Running SQL scripts to resolve problems, creating own scripts to resolve custom problems. + Upgrading software, troubleshooting software errors. + Troubleshooting environmental issues related to software issues. + Maintaining client relationships. + Led a team of 3 technical consultants. + Provided technical… Show more + Manage and optimize databases for clients to maintain maximum uptime. + Setting up and maintaining SQL 2000- 2005 replication. + Running SQL scripts to resolve problems, creating own scripts to resolve custom problems. + Upgrading software, troubleshooting software errors. + Troubleshooting environmental issues related to software issues. + Maintaining client relationships. + Led a team of 3 technical consultants. + Provided technical training on a weekly basis to technical team. Show less

Crisc - Certified In Risk And Information Security Management, Computer And Information Systems Security/Information Assurance

Cismp, Distinction

Mcts, Information Technology

Sql Implementation, Information Technology