Gavin Petch Email & Phone Number

North Vancouver, Bc, Ca

North Vancouver, British Columbia, Canada

North Vancouver, British Columbia, Canada

Vancouver, British Columbia, Canada

• Line manager for 8 team members• Coaching Implementation Team Members • Performance monitoring of Implementation Team Members• Point of escalation• Providing input into performance reviews• Customer Success Interface to the Product Team, focusing on: Defining features, agreeing development priorities, providing user feedback

North Vancouver

• Ensuring customers achieve their agreed implementation outcomes• Understand the customer's business process to develop automated workflows• Record the Time to First Value (TTFV) for each customer• Act as a subject matter expert of the Gatekeeper platform, turning customer problems into Gatekeeper solutions• Identify expansion opportunities, providing upsell/cross-sell leads to the Sales team• Identify advocacy opportunities by obtaining public reviews, testimonials, and case studies

Vancouver, Canada Area

Vancouver, Canada Area

• Guided the client through SAAS implementations. Configured the system and carried out training, mainly via GoToMeeting sessions.• Led sprint planning, stand-up, retrospectives and backlog grooming meetings, as the Scrum Master• Improved internal documentation, such as Release Notes, data collection sheets and User guides. • Prepared client facing documentation such as, training documentation.• Contributed to writing company blogs• Carried out functional testing and provided valuable feedback on the usability on our products • Dealt with support calls and emails from clients

Kelowna

Manchester, United Kingdom

* Project managed numerous resources from different teams and liaised with a 3rd party company to deliver the migration of the Trusts Interface Engine on time and on budget which brought the hospital a greater flexibility to the Systems Development team.* Managed the delivery for the Infrastructure and Integration work streams on the Trusts Electronic Patient Record programme which helped reduce costs and improve patient care * Organised and facilitated the interface testing for 9 different systems* Project Lead for the procurement of a E-rostering system.* Engaged with key stakeholders and kept them informed throughout the project life cycle.

Hessle

* Project Managed the implementation of an Electronic Patent Record System in Sexual Health under the PRINCE2 methodology* Assisted in managing the procurement process* Managed the risks/issues* Procured infrastructure* Led the change management process* Developed the training and testing strategy

Kamloops, Canada

* Demonstrated excellent communication skills when teaching snowboarding* Responsible for teaching snowboarding to children/adults whilst ensuring they remained safe at all times

Canada

* Responsible for teaching snowboarding to children/adults whilst ensuring they remained safe at all times

Canada

* Responsible for teaching snowboarding to children/adults whilst ensuring they remained safe at all times

Wirral

* Liaised with the client to provide support to discuss their test plans and procedures; advising on system procedures best practice * Developed/maintained test plans using Test Director and managed defects to resolution for all Test environments* Provided Quality and Assurance of the product through testing before handing it over to the client

Leeds, United Kingdom

* Successfully implemented iSoft’s and Cerner’s PAS solutions at Pennine Care Trust, North East Communities PCT’s, Weston General Hospital and Mid & South Buckinghamshire Trusts and others* Helped develop a training program for solution specialists* Awarded a Silver Award by Fujitsu whilst i was contracted to them for ‘Being Passionate About Success, Putting the customer first and Delivering Impeccable Service’* Performed change management duties when engaging with the client to assist in requirement gathering and providing them with best practice via numerous system demonstrations. Facilitated the transfer of knowledge to clients, enabling the agreement of new work flows and optimal configuration of systems to support their business processes* Assisted the Project Manager on issue resolution prior to the go-live launch date

Warrington, United Kingdom

* Responsible for managing the Ophthalmology IT project utilising Prince2 * Providing the system administration for the Cataract IT system within the Dept * Acted as system administrator providing on-going maintenance and support * Implemented back-up, housekeeping, software updates and installation* Controlled all budgets, forecasts, targets and business scheduling tools* Successfully negotiated with 3rd party suppliers and equipment vendors* Ensured strict compliance with company's policies and statutory obligations* Developed accurate in-depth documentation and reports for Project Board

Leeds, United Kingdom

Wrote and maintained PL/SQL queries

Bsc (Hons), Business Computing, First

Education record

GCSE's and A-Levels