Gavin Ramsay Email & Phone Number

County Meath, Ireland

Dublin City, County Dublin, Ireland

Aligning skills development to company goals is imperative to the success of digital transformation in the pursuit of an organization's ability to remain relevant, competitive, and customer focussed in the Fourth Industrial Revolution.

Johannesburg, Gauteng, South Africa

• Oversaw growth of Amazon Web Services (AWS) Distribution business across Sub-Saharan Africa by adapting brand strategy for company’s target, leading brand team to deliver key performance metrics, including maximisation.
• Developed new business models based on private pricing agreements (PPAs), negotiating PPA with numerous vendors after analysing entire spend across customer/partner base for specific service.
• Led process improvements encompassing skills, people, and technology for scalability.
• Strengthened relationships and alignment with vendor by increasing number of channels between vendor (AWS) and First Distribution to ensure regular meetings and feedback.
• Transformed poor staff morale with empathy and social skills, redesigning sales operations to easily adapt to skills/resources available.

Johannesburg Area, South Africa

• Directed partner base of global carriers and local internet service providers (ISPs) offering solutions like connectivity, cloud, hosting, security, and VoIP by focusing on revenue growth. Addressed customer queries.
• Acquired multiple new partners like Suretel and LanDynamix by identifying list of service providers typically qualifying to run own ISP, educating them on simple process/requirements whilst offering services.
• Repaired broken partner relationships for the regeneration of reciprocal business through personal network, collaborating with partner’s strategic senior managers to understand where the relationship went wrong to mend.
• Secured national network ring for international internet service provider to supply entire South African ring.
• Prevented partner churn by facilitating engagement of financial and legal representatives from each party to understand, plan, and resolve burning issues while turning bad debt account back to mutually beneficial.

Midrand, Gauteng

• Spearheaded management of top 20 large enterprise accounts by protecting/increasing client’s revenue and nurturing existing relationships with client executives. Encouraged solution selling by selling product/services.
• Realised more than 265% or R31.2M+ annual contract value target by implementing solutions in connectivity, VoIP, Security and enterprise mobility.
• Enhanced customer’s net promotor score (NPS) ratings with better quality experiences on call centre and other support engagement by improving quality of communications infrastructure and equipping staff with relevant.
• Automated and Digitised customer processes with enterprise mobility solutions.
• Significantly minimised customer communication costs with converged PBX solutions.
• Streamlined internal/external communications for customers via omni-channel communication services.

South Africa

• Led relationship with single largest partner providing data protection solutions, fostering existing relationship between Internet Solutions ZA and Redstor while optimising their revenue. Steered IS Channel Team to.
• Reached 100% target by reinforcing relationships with partners at all levels while coaching partner sales staff and supporting sales cycle.
• Leveraged Sandler Selling System to act as consultant instead of sales rep to build trust and long-term relationships with customers by not pushing products.
• Launched incentives to drive sales up to increase number of opportunities throughout sales funnel while supporting salespeople’s understanding of service through training/exposure.
• Restored relationships with partner’s sales staff and account manager through face-to-face meetings, customer engagements, and strategic lunches.
• Prevented customer churn by identifying risk customers and engaging appropriately to save revenue.

Sandton

• Established sales division for Managed Service Provider (MSP) or Solution Integrator for increase in customers and add value to current customer base. Compiled annual sales and marketing budget, product pricing models.
• Obtained G4S Cash request-for-proposal (RFP), biggest IT service support contract customer, replicating success across G4S Group.
• Designed first sales commission structure after redesigning product models to guarantee profitability.

Johannesburg Area, South Africa

Advanced through roles of increasing scope from customer-facing, administrative support role to account managing and sales role in B2B and B2B2B for fixed/mobile telecommunications, as well as third-party security and cloud solutions.