I owned all the operational and logistical aspects of executing our professional development events ranging from 10 to 250 attendees for our alumni and network impact team including developing and overseeing our registration process, managing our event expenses, vendor relations, travel assistance, speaker contracting and management. In 2019, my team and I were awarded the Fonteva Innovation Award for our modifications their event registration software. During the COVID-19 pandemic, I led the transition of our planned 2020 events into a virtual format via Zoom while maintain high quality and impact. In addition to the "behind-the-scenes" work, I also developed and facilitated our connection programming and networking events for alumni. Internally, I organized and lead office-wide events and programming focused on DEI, culture, and team building through our diversity council, where I led the community building efforts. I also played a key role in our African-American affinity group and our fun committee, helping plan and execute office-wide programming around Juneteenth and Halloween, respectively.

I managed the stock, shipping, intake, and replenishment for a warehouse with over $800,000 in inventory. In 2017, I helped design, build, and inaugurate a new warehouse space to accommodate a significant growth in inventory. I coordinated and executed the cycle of order fulfilment from order processing to delivery and managed a team of two order picker and packers. Maintained and led relations with external warehouse fulfillment partners, PPM and VGM, and operated cloud-based file sharing systems to facilitate order processing across state lines.

I responded to customer inquiries regarding medical insurance, medical equipment, and sleep apnea via phone, email, and online instant messenger. I ensured prompt and proper resolution of customer queries by providing additional information or escalating/engaging others in the organization to provide a solution according to defined procedures. I created order proposals based on patient profiles and insurance benefit replacement schedules.

In this role, I was responsible for all issues relating to facilities and logistics, vendor relations, student and staff safety, security, accountability and discipline and resolving challenges as they arose for over 20 staff and over 800 youth. I led all customer-facing interactions (internal and external), to ensure world-class customer service. I directly managed a team of six logistics operators for whom I coordinated payroll, per diem payments, and reimbursements via Microsoft Office Excel and Concur.

As a Faculty Advisor, I facilitated curriculum on civil and criminal procedure, courtroom decorum, and argument/case development and adapted teaching methods and instructional materials to meet students' varying needs and interests. I had the opportunity to plan and conduct activities for a balanced program of instruction, demonstration, and worktime that provided more than 100 students with opportunities to observe and question.

Worked with students from age 5 to 12 in subjects such as math, reading comprehension, and writing.