Gavin Rhoades Email & Phone Number

Columbus, Ohio, United States

Reynoldsburg, Ohio, United States

• Provide oversight and accountability to team, enabling daily food preparation and customer service operations and engineering a positive, high-morale, and productivity-generating working environment.
• Evaluate demand for restaurant services and account for individual staffing needs to create comprehensive weekly schedules for 20-25 crew and managers, leveraging the full range of Microsoft Excel functionalities.
• Author sales documentation, time management forecasts, performance charts, and secret shopper metrics.
• Meticulously maintain inventory, ensuring smooth operations while minimizing unused capacity; receive and verify weekly shipments averaging $5-7K in value; write weekly food and beverage orders, ensuring quality and.
• Track product turnover, operationalizing assiduous attention to detail to assess demand, throughput, and efficiency.
• Carefully administer budget, ensuring efficient application of company resources and assiduous adherence to policy and financial guidelines.

• Supervised operations for a store that averaged $5,000 in daily sales.
• Conducted interactive training sessions for team members, operationalizing industry-standard and emerging skills-development paradigms to emphasize goal setting and develop mastery of company values and procedures.
• Implemented Occupational Safety and Health Act guidelines, local health and safety codes, and company safety and security standards to create a safe and healthy work environment.
• Played key role in recruitment cycle by assisting management with applicant interviewing and assessment.

• Sustained positive and welcoming demeanor across large numbers of sequential and concurrent customer interactions.
• Curated restaurant presentation across domains of cleanliness, neatness, and customer accessibility.
• Partnered with a diverse team of 20+ crew members to meet all sales targets and collaborate on customer service outcomes.
• Drove front- and back-end operations, including food preparation, customer communications, and sales administration, performing highly in a fast-paced, high-volume work environment.
• Handled between $100-1000 in cash per shift, achieving 100% accuracy when closing the register at the end of shift.