Gavin Richmond Email & Phone Number

State Of Michigan

• Single Point of Contact for the configuration, delivery, installation, training and management of all Multifunction Devices for the entire State of Michigan.
• High level meetings with State of Michigan directors and Agency Purchasing Managers.
• Responsible for weekly, monthly and quarterly reporting to main State of Michigan contacts.

Western Michigan

• Responsible for the coverage of Managed Services personnel in a print production environment and the management of fleet office equipment at companies such as Pfizer, Spectrum Health Systems and Sparrow Hospital.

Western Michigan

• Lead the delivery of contracted services at multiple customer sites across Western Michigan including Pfizer, Stryker, Consumers Energy, Spectrum Hospital, Sparrow Hospital, CitiGroup and MPI Research.
• Deploy service solutions that meet agreed upon Standards of Performance (SOP) and Statements of Work (SOW).
• Achieve business objectives, identify and resolve shortfalls and issues.
• Provide leadership to achieve positive Customer Experience and Employee Motivation &… Show more
• Provide leadership to achieve positive Customer Experience and Employee Motivation & Satisfaction.
• Lead the account relationship with sales and other Xerox organizations.

Kalamazoo, Michigan Area

• Provided strong leadership and management in all processes related to the receipt and movement of OfficeMax products and materials.
• Selected and assisted in the development of sales/stocking associates, receiving associates, stocking crew supervisor, receiving department supervisor and the office supplies supervisor.
• Coordinate and process all corporate issued RTV's.
• Process all damaged merchandise
• Assisted in managing payroll administration.

Kalamazoo, Michigan Area

• Drove sales by exhibiting strong leadership and management of all selling departments including Technology, Furniture, and Print & Document Services.
• Maximize sales by assisting in the development of sales-oriented supervisors and hourly associates.
• Drive the store business plan.
• Assisted in the development of strategic action plans to control shrink and other controllable expenses.
• Assisted in managing payroll administration.
• Conducted budgeting and the annual… Show more

East Lansing, MI

• Hub store Manager in Hub and Spoke production model.
• Responsible for the overall budgeted figures every month for Hub branch and two spoke branches.
• Two Branch Managers reported directly to me on a daily basis.

Plymouth, MI

• Responsible for the development and training of 28 Team Members.
• Maintained budgeted figures in 2001 for supplies, machines, and payroll.
• Exceeded branch and district budget for operating profit.
• Exceeded budgeted sales figures for 11 out of 12 months in 2001.
• Responsible for the training, development, and implementation of new sales structure.
• Maintained above standard service quality levels while in this position.

Dearborn, MI

• Responsible for the daily operations of a high paced, high traffic, digital Branch.
• Achieved monthly record sales of $311,000 and record yearly sales of over 3 million dollars.
• Achieved 27% mature store sales growth in 1998.
• Excellent core cost management skills.
• Responsible for scheduling, training and development of 35+ Co-Workers.
• Involved in the development and maintenance of Major Corporate Accounts such as Ford Motor Company, SDRC, Oakwood Healthcare Systems… Show more

Birmingham, MI

• Responsible for the successful rebuilding of a struggling Branch by assembling an efficient team to assist me in exceeding previous sales records, meeting company goals, and bringing the overall performance of this.
• Spent time at other Branch Offices assisting Management teams in the preparation and implementation of POS rollouts.

Clinton Township, MI

• Focused on familiarizing myself with back office procedures including POS, payroll, positive discipline, and scheduling.
• Established excellent relationships with key contacts at corporate offices in Ventura California.

Southfield, MI

• Part of a successful team brought together to rebuild a struggling Branch.
• Achieved and surpassed sales goals set for Branch within six months and achieved Presidents Club.

Taylor, MI

• Involved in the development and implementation of projects related to the opening of a new Branch.

Portage, MI