Helping businesses and operators to streamline processes and improve systems. We work with you to establish technology and digital opportunities to both improve the bottom line and the customer experience.

• Currently overseeing Operations divisions systems and technology strategy for Center Parcs UK and Ireland• This Includes, F&B, retail, Housekeeping, Leisure and Health and Safety systems.• These combined systems generate circa £400m in annual revenue, ensure H&S compliance and support continuous improvement in service standards. Examples below:• Food & Beverage - EPOS, Stock Management and Allergen portals, Order and Pay and QA standards Apps, new Restaurant reservations system… Show more • Currently overseeing Operations divisions systems and technology strategy for Center Parcs UK and Ireland• This Includes, F&B, retail, Housekeeping, Leisure and Health and Safety systems.• These combined systems generate circa £400m in annual revenue, ensure H&S compliance and support continuous improvement in service standards. Examples below:• Food & Beverage - EPOS, Stock Management and Allergen portals, Order and Pay and QA standards Apps, new Restaurant reservations system currently in build phase;• Health and Safety - Digital Temperature Monitoring and work management compliance system;• Retail - EPOS systems;• Housekeeping - Quality Assurance App;• Leisure – H&S Compliance App, Occupancy management system.• During my time in this role I have implemented new digital solutions and integrated systems to transform the operational effectiveness and the digital journey for the head office team, front end users and guests. These deliver multi million £ revenue growth, improve guest satisfaction scores and reduction in compensation.• Introduced 3rd party Insight reporting to provide industry data comparisons for pricing.• Conducted process reviews to replace silo'd systems and ways of working, embracing both systemic changes and new technologies to optimize performance and reduce the environmental impact.• Improved cross functional relationships between Operations and IT to create proactive ways of working and reduce equipment downtime.• Systems business lead for wider business steering groups. Show less

• Joined head office as program manager following my return from Ireland.• Key achievements in this role are as follows:• Development of digital solution to replace 'Social Distance monitors' on our villages during COVID• Sourced and implemented an online ordering system for Food & Beverage division• Implementation of new Food & Beverage EPOS system, this new cloud based solution was delivered during operational trading across 60 outlets over our UK and Ireland… Show more • Joined head office as program manager following my return from Ireland.• Key achievements in this role are as follows:• Development of digital solution to replace 'Social Distance monitors' on our villages during COVID• Sourced and implemented an online ordering system for Food & Beverage division• Implementation of new Food & Beverage EPOS system, this new cloud based solution was delivered during operational trading across 60 outlets over our UK and Ireland sites;• Fostered new collaborative ways of working with suppliers, implementing 'test and learn' trails in order to deliver improved end state solutions;• Development of new strategy for our seasonal Food & Beverage offering;• Identified new Restaurant reservations solution for future implementation;• Development of quality assurance application for our housekeeping division;#Buisinesschange Show less

Responsible for the project management, set up, recruitment and opening of the F&B and Retail divisions at Center Parcs Longford Forest. Creation of 2 new F&B concepts, 10 F&B outlets and 2 retail outlets, transitioning from launch through to BAU.

Responsible for multifacted operation with revenue streams from retail, entertainment and food & beverage outlets. These are a mixture of both Center Parcs owned, franchise and concession operations with a combined revenue of circa £30m pa and a team of over 400.

Responsible for financial performance of the divisionProject managementKey change management processes

Assistant Catering manager - during this period my responsibilities changed as my role developed, first overseeing the operations team, the Training /HR before moving on to finance manager.

Managing the largest of the Tom Cobleigh chain, I started as Deputy Manager and assumed GM role after 6 months, involved from the initial opening of the venue until the handover to Center ParcsDuring this time I was also involved in the opening of several other Tom Cobleigh pubs across the country.

A year spent travelling around Australia, various jobs from working as a cook in Sydney, a general asst in the Outback to Orange picking in Adelaide.