Gavin Roberts Email & Phone Number

Nottingham, England, Gb

Nottingham, Nottinghamshire, Gb

Coventry, Gb

Essen, De

Coventry, Gb

Gb

•Responsible for all aspects of client management, satisfaction and retention for a £14 million operation •Leading business development opportunities and the integration of new business into operations focusing on driving financial savings and synergies to ensure profit maximisation •Responsible for the stakeholder management of Integration within parent company•Leading and managing a team of Account Managers and account executives

Gb

•Leading the creation of a new business unit that in three years turned over in excess of £14 million per year, responsible for all operational delivery including organisational design, reward design and team development•Full Profit and loss accountability for the business unit•Supporting Business Development activity and integrating new client wins in to the existing operation efficiently while creating value•Leading a team of 12 Direct reports and in excess of 1,000 indirect reports

•Creating a new telesales business unit and leading a strong operational team to deliver business performance•Leading and driving the integration of separate business units into one functional unit to maximise operational efficiency, client satisfaction and enhance value to organisation •Profit and loss management for the operational unit•Supporting Business Development activity and integrating new client wins in to the existing operation efficiently while creating value

•Providing Strategic planning information and data analysis to understand impacts on business model, operational effects and value•Managing a project to deliver a new 500 seat call centre, specifically leading the Telephony and new contact system work-streams•Operationally managing multiple teams within a Bureau call centre environment