Gavin Roberts

Gavin Roberts Email and Phone Number

Head of Strategy @ NHS Supply Chain
Nottingham, England, GB
Gavin Roberts's Location
Greater Nottingham, United Kingdom, United Kingdom
Gavin Roberts's Contact Details

Gavin Roberts personal email

n/a
About Gavin Roberts

Specialties: Energy, Customer Solutions, Operational Management, Strategy Development and implementation

Gavin Roberts's Current Company Details
NHS Supply Chain

Nhs Supply Chain

View
Head of Strategy
Nottingham, England, GB
Website:
supplychain.nhs.uk
Employees:
1609
Gavin Roberts Work Experience Details
  • Nhs Supply Chain
    Head Of Strategy
    Nhs Supply Chain
    Nottingham, England, Gb
    View
  • Nhs Supply Chain
    Director Of Strategy And Business Architecture
    Nhs Supply Chain Mar 2022 - Present
    Nottingham, Nottinghamshire, Gb
    View
  • E.On Uk
    Head Of Customer Insight, Data Analytics And Crm
    E.On Uk Jan 2020 - Mar 2022
    Coventry, Gb
    View
  • E.On
    Head Of Portfolio And Strategy, Customer Solutions
    E.On Feb 2016 - Dec 2019
    Essen, De
    View
  • E.On Uk
    Head Of Downstream Strategy
    E.On Uk Feb 2004 - Feb 2016
    Coventry, Gb
    View
  • Inkfish
    Account Director
    Inkfish 2002 - 2004
    Gb
    •Responsible for all aspects of client management, satisfaction and retention for a £14 million operation •Leading business development opportunities and the integration of new business into operations focusing on driving financial savings and synergies to ensure profit maximisation •Responsible for the stakeholder management of Integration within parent company•Leading and managing a team of Account Managers and account executives
    View
  • Inkfish
    Senior Call Centre Manager
    Inkfish May 2001 - Dec 2002
    Gb
    •Leading the creation of a new business unit that in three years turned over in excess of £14 million per year, responsible for all operational delivery including organisational design, reward design and team development•Full Profit and loss accountability for the business unit•Supporting Business Development activity and integrating new client wins in to the existing operation efficiently while creating value•Leading a team of 12 Direct reports and in excess of 1,000 indirect reports
    View
  • Mckintyre & King
    Customer Care Operations Manager
    Mckintyre & King Sep 1999 - Apr 2001
    •Creating a new telesales business unit and leading a strong operational team to deliver business performance•Leading and driving the integration of separate business units into one functional unit to maximise operational efficiency, client satisfaction and enhance value to organisation •Profit and loss management for the operational unit•Supporting Business Development activity and integrating new client wins in to the existing operation efficiently while creating value
  • Park Online
    Call Centre Operations Analyst
    Park Online Sep 1996 - Sep 1999
    •Providing Strategic planning information and data analysis to understand impacts on business model, operational effects and value•Managing a project to deliver a new 500 seat call centre, specifically leading the Telephony and new contact system work-streams•Operationally managing multiple teams within a Bureau call centre environment

Gavin Roberts Skills

Strategy Stakeholder Management Business Strategy Outsourcing Management Change Management Operations Management Leadership Business Development Energy Project Management Crm Performance Management Team Management Business Process Improvement Customer Experience Account Management Strategic Planning Business Transformation Business Planning Team Leadership Call Center Recruiting New Business Development Risk Management Customer Service Coaching Call Centers Contact Centers Customer Satisfaction Project Delivery Business Analysis Data Analysis Energy Markets Contract Negotiation Integrated Marketing Service Delivery Business Process Stakeholder Engagement P&l Management Program Management Culture Change Employee Engagement Account Direction Telemarketing Customer Retention Smart Metering B2b Integration Vendor Management

Gavin Roberts Education Details

  • Gawthorpe
    Gawthorpe

Frequently Asked Questions about Gavin Roberts

What company does Gavin Roberts work for?

Gavin Roberts works for Nhs Supply Chain

What is Gavin Roberts's role at the current company?

Gavin Roberts's current role is Head of Strategy.

What is Gavin Roberts's email address?

Gavin Roberts's email address is ga****@****rld.com

What schools did Gavin Roberts attend?

Gavin Roberts attended Gawthorpe.

What are some of Gavin Roberts's interests?

Gavin Roberts has interest in Science And Technology, Children, Economic Empowerment.

What skills is Gavin Roberts known for?

Gavin Roberts has skills like Strategy, Stakeholder Management, Business Strategy, Outsourcing, Management, Change Management, Operations Management, Leadership, Business Development, Energy, Project Management, Crm.

Who are Gavin Roberts's colleagues?

Gavin Roberts's colleagues are Patrick Train, Denise Almond, Adele Gowland, Emma Hare, John Harrison, Hannah Beeby, Jay Sullivan.

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