Gavin Sargent (Mcbi) Email and Phone Number

Gavin Sargent (Mcbi) is a Group Head of Customer Experience Standards at Places for People at Tai Calon Community Housing Limited. He is proficient in Swedish and Spanish. Colleagues describe him as "Gavin is an awesome manager; one of the best I’ve ever had the experience of working with. Gavin genuinely cares for people. He wants the best for his team and customers by continually driving positive change and business performance. Gavin is always responsive, creative, calm under pressure and an inspiring team player and leader to follow." and "I recruited Gavin into his first role at M&S Bank and had the pleasure of managing him for over two years. From the moment he started working for us, I was impressed with Gavin's application and attitude. He hit the ground running and showed such proactivity in getting to know his team, our processes and the environment in which he worked. he quickly understood what the priorities were and the steps needed to ensure success. Gavin has many key strengths but notable amongst them was to use MI to sport trends and put actions in place to enhance. He would always ensure that these were followed through and those involved were accountable for their actions. I saw a number of key improvements play out as a result of Gavin's drive and determination during my time with him. He wouldn't just focus on his immediate area to improve either. There were numerous occasions where he'd step in and take on more broader projects to help others far beyond his own remit. I would also strongly endorse Gavin for his ability to bring a team together and lead them with such purpose and positivity. I observed on multiple occasions his ability to engage with his people and bring them together for a common purpose. As a result, the performance of Gavin's team was always high and often best in class. He was also brilliant at recognising when his team members did well but equally never shied away from addressing performance or conduct issues when it was required too. This extended to not only his team, but peers and stakeholders too. Gavin always focused on the big picture and was comfortable to make the difficult decisions to ensure both the team and customer were looked after. In terms of managing Gavin, it's difficult to think of anything more I would have wanted from him. He listened, acted on feedback constantly and was always honest with me. He was passionate about his and the team's success and I could trust him implicitly. I really miss working with Gavin given his attitude and ability to enjoy work so much and he will be a real asset to all future teams."