-Manages Alumni Engagement Office -Provides direct administrative support to Engagement team -Supports Engagement team at events -Oversees all operations and activities pertaining to Alumni Engagement -Directly assists Direct of Alumni Engagement and Assistant Vice Chancellor, Alumni Engagement

Collaborate with Sales team and Group Contact(s) to ensure all needs are meet throughout the duration of scheduled weddings, conferences, and conventionsStrategize with General Manager regarding ways to increase revenue for the hotelConducted nightly audit report to evaluate hotel occupancy and finances Administer and promote guest satisfaction standards with General Manager and Auxiliary Services DirectorManage and mentor 20 UMass hospitality students each semester, guiding them in all aspects of the industryManage scheduling for front desk, bellhop, and breakfast attendantsOrder, replenish, and manage daily breakfast service

-Greet and welcome guests upon arrival-Attend to guests’ needs, including, but not limited to, registration, checkout and cashiering -Post charges from rooms for food, liquor, or telephone calls, to ledgers -Assist guests by providing information about the local area attractions -Working one on one with Front Office Manager on various tasks-Overseeing front desk agents while making sure their responsibilities are completed in a timely manner

-Produced video highlight packages and entered in metadata to photos and videos-Updated and digitalized photos and videos on a daily basis -Assisted the Department of External Affairs in updating their website and social media sites -Collaborated with 5 conference staff members daily

-Coordinated, planned, and communicated with other Universities the setup of Johnson & Wales sporting events -Maintained and managed an accurate cash drawer at all events-Managed and inventoried athletic equipment and uniforms before and after all sporting games-Analyzed data and performed statistical analysis of 24 sports team rosters

-Live-in staff member responsible for facilitating daily routine of twenty 11-15 year olds-Chosen and trained to assist a Cerebral Palsy camper one on one with his daily routine-Planned daily activities for 50-70 children such as: team building, recreational, and educational-Collaborated with Camp Director and staff members to ensure a positive and educational experience