Gavin Simons Email & Phone Number

Jacksonville, Florida Area

• Provided Tier I/II support for multiple users to include desk side, phone and remote support• VP/Executive support• Supported various projects such as Windows XP to 7 which included imaging/reimaging of machines, RAM upgrades and motherboard replacements when necessary.• Installed software, configured and tested clients PC’s, analyzed functionality of peripheral appendages.• Installation of new Laptops, Desktop (HP/Dell) and Thin Clients• Collected information through client phone calls to identify and report product problems.• Worked closely with vendors to replace/repair defective hardware and software

Jacksonville, Florida Area

Key SkillsPBX Experience with Avaya AdminBoth independent and team worker.Audit & Compliance Report & Document PreparationSpreadsheet CreationIncident Tracking Tools (Service Now) Inventory ManagementPoised and patient when dealing with clients.ExperienceTechnical Analyst Installation and Configuration of new and existing Avaya IP Phones (Move Add & Change)Worked closely and effectively with vendors to replace/repair defective hardware and softwareProvided business-clients with efficient support – Responded to phone calls, emails, and in-person requests.Installed software, configured and tested clients PC”s, analyzed functionality of peripheral appendages.Making configuration changes in the PBX to existing phones, and assisted with new phone setup as well.Installation of new Laptops, Desktop and Thin ClientsPatch Panel and Cross ConnectsAssisted the offsite backup tape management team.Assisted with IP Management (DHCP, DNS) & configuration of routers and switchesCollected information through client phone calls to identify and report product problems.