An experienced and highly motivated business leader with expertise in leading complex and diverse programmes and teams to both deliver, and exceed on strategic objectives and targets. Delivery against business strategy; continuous improvement initiatives around customer experience; effective stakeholder management at all levels; and an ability to engage, influence and matrix manage teams to deliver business change within budget and timescales. Experience in delivering transformational change across multi million pound portfolios / programmes - including IT developments, new product development, process re-engineering, cultural transformational changes and multi-vendor delivery. Significant change management and improvement experience gained throughout the telecoms, utilities, financial services and the Public Sector, specifically around operational and customer experience.