Gavin Smith Email & Phone Number

An experienced and highly motivated business leader with expertise in leading complex and diverse programmes and teams to both deliver, and exceed on strategic objectives and targets. Delivery against business strategy; continuous improvement initiatives around customer experience; effective stakeholder management at all levels; and an ability to engage, influence and matrix manage teams to deliver business change within budget and timescales. Experience in delivering transformational change across multi million pound portfolios / programmes - including IT developments, new product development, process re-engineering, cultural transformational changes and multi-vendor delivery. Significant change management and improvement experience gained throughout the telecoms, utilities, financial services and the Public Sector, specifically around operational and customer experience.