Gavin Smith Email & Phone Number

Phoenix, Az, Us

United States

Phoenix, Az

•Successfully manage a diverse portfolio of issues for the Consumer Bank throughout the issue management lifecycle including performing extensive research and analysis of the potential issue, root cause analysis, partnering with the business to develop sustainable corrective actions, seeking approvals from management, obtaining status updates and course correction when needed, preparing for closure of the issue, and partnering with independent validators to provide evidence and walkthroughs of the work completed•Establish and maintain effective relationships with partners across Consumer and Small Business Banking, Control teams, Independent Risk Management, and Internal Audit teams•Successfully manage complex projects with tight timelines including regulatory issues•Develop and maintain a strong working relationship with leadership to ensure actions taken are effective, sustainable, and in alignment with broader strategic initiatives

Phoenix, Az

Manages projects and delivers reporting solutions in support of the Community Banking Centralized Supervision (CBCS) program of Wells Fargo. The major focus of CBCS is Compliance, Risk Management, and mitigating customer harm along with the development of performance triggers, measurement of initiatives and program effectiveness. Consults with business partners to clarify and define project requirements, business case and statement of work. Develops project plans, reporting and focuses on bringing issues to resolution. Creates and delivers presentations for mid to senior level management on project goals, plans, progress and findings.

Nashville, Tn

Responsible for completing process analysis, evaluations, and implementation of process improvements for CSBB. I initiate and plan business reviews involving definition and selection of new concepts and development of new or improved processes for areas identified as inefficient or costly. Act as a liaison to business lines to ensure new products, services and technological developments are compatible with current processes and designs. Develop and deliver educational tools to drive performance improvement.

Supported a district or multiple districts with 10-15 branches in meeting performance objectives through proactive assessments of retail compliance controls, risk management and loss prevention utilizing extensive knowledge of retail branch banking process, policies, procedures, and systems.• Identify and assess risk within the district and make recommendations to senior management to ensure 100% risk mitigation efforts.• Identify deficiency by documenting the deficiency or success of bank processes; identification of risks associated with the process; develop, implement an action plan to ensure proper execution of controls.• Follow up on action plan completion by review of the control, interview for understanding and perform a diagnosis of the root problem• Provide support, coaching, mentoring, training, feedback and development of branch and service managers on efficiency in branch operations, implementation of branch performance objectives and diagnosing performance issues.

Phoenix, Az

Responsible for facilitating complex training programs for broad based functional/product/skill based/process training to create a standard knowledge base for Wells Fargo team members and managers.Provides follow-up consultation with team members and regional management post-training to ensure a consistent onboarding experience.

Hired as teller, promoted across multiple regional retail banking leadership roles.

Bachelor'S Degree, Business

Activities and Societies: Delta Mu Delta

Education record