Gavin Taylor Email & Phone Number

Toronto, On, Ca

Team Responsibilities • Front Line Technology Support for all 600+ Canadian Tire, Party City, and PartSource Locations• Tier 1-2 Technical Support for all Store Technologies, • Maintain 90% Incoming Call Answer SLA• Volume: ~300 tickets / dayIndividual Responsibilities• Accountability for RSSD Team deliverables• Overall Strategy of all RSSD Teams• Monthly Service Level reporting to VP and AVPs• Quarterly Business Review and Big Room Planning sessions with… Show more Team Responsibilities • Front Line Technology Support for all 600+ Canadian Tire, Party City, and PartSource Locations• Tier 1-2 Technical Support for all Store Technologies, • Maintain 90% Incoming Call Answer SLA• Volume: ~300 tickets / dayIndividual Responsibilities• Accountability for RSSD Team deliverables• Overall Strategy of all RSSD Teams• Monthly Service Level reporting to VP and AVPs• Quarterly Business Review and Big Room Planning sessions with overall Store Technology AVPs and teams• Research and define requirements for new channels and new technologies• Liaise with Canadian Tire Store Dealer Working Groups Show less

Toronto, Ontario, Canada

Team Responsibilities • Servicing ~5,500 Employees• Tier 1-3 Technical Support, (DeskSide Services and Remote)• Maintain 90% 2 Day Incident SLA• Maintain 80% 5 Day Request SLA• Site Creation / Deactivations / Moves (over 300 sites in GTA)Personal Responsibilities• Direct Manager to 7 employees• General Manager of Service Delivery Team• Senior Point of contact for all escalations• Coordinate with business organizational stacks to facilitate service… Show more Team Responsibilities • Servicing ~5,500 Employees• Tier 1-3 Technical Support, (DeskSide Services and Remote)• Maintain 90% 2 Day Incident SLA• Maintain 80% 5 Day Request SLA• Site Creation / Deactivations / Moves (over 300 sites in GTA)Personal Responsibilities• Direct Manager to 7 employees• General Manager of Service Delivery Team• Senior Point of contact for all escalations• Coordinate with business organizational stacks to facilitate service enhancements• Manage Monthly Service Team Meetings • Report to SVP IT regarding Trends and Team growth• Vendor relationships with service partners, i.e.: Rogers, Bell, Microsoft, Adobe, Servall, Valet• Creation, implementation, and maintenance of Service Desk portal and Knowledge Base Show less

Toronto, Canada Area

Coordinator of End User Services TechLounge and Deskside (North America).North American Coordinator of TechLounge and Deskside Support Services. Originating in Toronto the service grew by opening locations at our Boston, Kitchener, Waterloo, Hong Kong, Tokyo, Montreal, and Halifax offices. Service includes technology Break-Fix, fully comprehensive technology training program, and levels 1-3 of IT support. Current responsibilities include:9 Direct Reports, (Additional 4… Show more Coordinator of End User Services TechLounge and Deskside (North America).North American Coordinator of TechLounge and Deskside Support Services. Originating in Toronto the service grew by opening locations at our Boston, Kitchener, Waterloo, Hong Kong, Tokyo, Montreal, and Halifax offices. Service includes technology Break-Fix, fully comprehensive technology training program, and levels 1-3 of IT support. Current responsibilities include:9 Direct Reports, (Additional 4 indirect Reports)60+ in Supervisory chain, includes 30+ Contract EmployeesGeneral Manager and Supervisor for CanadaSenior Point of Contact for all Deskside Escalations in North AmericaCoordinated with other organizational teams to enable End User Enhancements: HR, Global Access Management, ETS Communications, ETS Voice Services, Software Solutions Delivery. Ongoing Strategist for End User Support Deskside Enhancements, recent enhancements include: Employee Onboarding, Employing Offboarding, Short-Term Hardware Loaner. Show less

Mac Genius· Provide personalized customer support at the Genius Bar, including on-the-spot hardware and software troubleshooting and diagnosis· Handle potential escalations in a calm and professional manner· Provide a face for Applecare and Apple to customers with all experience levels· Perform high quality certified Apple Hardware repairs

· Monitor budgets, targets and sales performance, supervising and training of co-workers· Accurate A/R and Inventory management and reporting· Diagnosis and repairs: iPod, iPhone, Mac Laptop and Desktop· Front end customer service and merchandise management· Creation and maintenance of reporting documents in Quickbooks, Excel and googledocs

· Onsite network diagnostics, setup, management and repair· System Recovery and Spyware, Malware Virus removal

· Supervising store· Managing store when senior management not present· Opening and closing store duties (financial transaction balancing)· Training and ongoing development of store staff· POS Operation (Microsoft RMS)· Inventory Managing (ordering, shipping, receiving, distribution)

· Online Ordering customer service· Completing financial reports and daily transaction reports

· Daily Operations of Books Section: receiving, restocking, hand-selling· Communicating with publishers and sales representatives· Company Website: design, set-up and maintenance· Design and implementation of quarterly and yearly inventory reviews

Working Hard. Cooking Foods. Managing People.

Professional Cooking / Culinary Arts

Acmt, More Computery Stuff

A+, Computery Stuff