Gavin Rich Email & Phone Number

South Africa

Develop new business opportunities in the aftermarket parts environment.

Port Elizabeth Area, South Africa

General Motors South Africa (GMSA) have a 2 tier distribution model. Partsfrom various GM plants are held at the Parts Distribution Warehouse (PDC) inPort Elizabeth. From the warehouse parts are supplied to 21 wholesalers in SAand to a number of Sub Sahara dealers in Africa (SSA). From the wholesalers110 local dealers are supplied. My current position thus entails : To manage theparts operations of the 21 wholesalers and parts for the SSA dealers. Key KPI'sfor my position are :© GulfTalent 2017. All Rights Reserved.> Set annual purchase targets for wholesalers and dealers.> Report to senior management on monthly performance with regards to aHonours scorecard which entails various Key Performance Indicators (KPI's)such as, Purchases, APNUR, CSI, fast movers performance.> Drive and engage with all role players to achieve success in the outcome of aparts incentive program.> Plan, initiate and successfully implement bi annual CSI survey.> Build relationships and regularly communicate with all wholesalers and partsdepartments in SSA dealers, and effectively address any issues that may arise.Corrective action plans successfully completed.> Engage and drive to completion any open issues from the wholesaler advisorygroup. This is a designated group used as a sounding board to implementchanges to processes and or measuring criteria.> Effectively implement measures that would improve parts wholesalersbusiness opportunities IE. To achieve growth in the parts environment.> Financial performance using Sewells data from ESOS 2. Drive financialshortcommings with each wholesaler and implement the necessary correctiveactions to drive sound financial improvement.

Johannesburg Area, South Africa

Manage the Aftersales Collision Part portfolio, which includes the managementof the General Motors South Africa (GMSA) approved body repairer program.NOTE : Grew the body repairer program in South Africa to be the "Best of the Best" in the industry.> Manage all aspects of the GMSA approved body repairer program.> Perform all administrative functions as required (Save A Car program,database management, approval process and appliance audits.> Build relationships with all GMSA approved body repairers by implementingchanges to the program that mutually benefit GMSA and its network ofrepairers.> Communicate all relevant changes and updates to the GMSA dealer networkwith regards the approval program.> Communicate and meet regularly with all insurance companies to build loyalrelationships to improve customer experience. Drive the GMSA warrantyrequirements, fitment of genuine parts.> Identify and effectively implement all possible continuous improvementinitiatives to improve collision part sales together with the knowledge of theapproved program.> Provide collision part support with regards to new model launches, pricing andparts supply.> Develop and effectively implement a GMSA collision parts strategy goingforward.ACHIEVEMENTS : Escalated the GMSA approval program to the best in theindustry.Reference : Gary Gueli, Contact Nr : +27 83 226 0373 or E mail :gary@automx.co.za

Johannesburg Area, South Africa

Previous Position : Aftersales Field Operations Manager (2003 to 2008)NOTE : Started off at General Motors South Africa (GMSA) as a District ServiceManager (DSM) in 2003 was then promoted 18 months later to above mentionedposition. Difference between two above mentioned positions is that theAftersales Field Operations Manager is the senior manager managing the fieldoperations, thus responsibilities are shadowed across both positions. 10 DistrictService Managers reported into me.> Manage day to day operations of the field staff.> Manage DSM's with regards dealership evaluations.> Review and monitor action plans from field visits.Implement and drive newinitiatives to generate additional revenue.> Act as a conduit between dealers, DSM and GMSA.> Study CSI results and implement improvement plans.> Represent GMSA at dealer/DSM/customer interactions to resolve customerissues.> Review DSM/dealer technical training records and requirements.> Ensure DSM/dealer adhere to warranty policy and procedures.> Engage all relevant parties to achieve positive outcome when receivingcomplaints from the customer care department.> Financial support and implementation of corrective actions using the Sewellsdata.> Liase with technical department and all relevant parties when technicalproblems arise to ensure a quick response and resolution is achieved.> Ensure GMSA dealers meet the Corporate Identity requirements.> Ensure through the DSM that the dealer service environment have all thecorrect tools.> Maximise through the DSM the workshop parts sales by using special serviceand parts campaigns.ACHIEVEMENTS : Set standards for the effective monitoring and measurementof dealer performance.

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Activities and Societies: Rugby, cricket, soccerComplete my matric in 1980.

National Higher Diploma N6 & Marketing Diploma, Industrial Electronics Technology/Technician & Marketing Diploma

Completed my Technical Diploma and then furthered my studies by completing a Marketing Diploma.