Gavin Walsh Email & Phone Number

Australia

Melbourne, Au

Melbourne, Victoria, Au

Responsible for the leadership and performance of a large team of 60+ staff delivering Support Centre functions within Client Services that have a core focus on the immediate run activity of Client Services, but also has a strong contribution to make in the near term, grow activity, of continual service improvement. The team will provide physical onsite technical support for all IT and Audio Visual technologies, Logistics support for Events and Relocations and Facilities amenity across the many campuses of the University.

Melbourne, Victoria, Au

Responsible for the development and management of a Service Management strategy and associated roadmap for Infrastructure Services and provide input to the design and implementation of an integrated Service Management Framework that enables effective lifecycle management of services. Key elements of the position include;Leadership and performance of the Service Management functions Including Enterprise Service Management, Service Delivery, and Device Management capability in support of all Infrastructure Services.Lead effective service delivery processes in support of high quality and cost effective Services to maximise client satisfaction. Ensures the catalogue of outward facing services offered by Infrastructure Services are defined and that measurable, achievable service levels are agreed with Infrastructure Services clients.

The position was senior member of the Workspace team, and provides close support to the Director around the management of services provided by the Workspace Services portfolio. The role provides strong leadership and collaborative relationships across the organisation with an emphasis of providing value added services to the University. Key elements of the position included:Provide leadership in developing and maintaining the Workplace Service Strategy.Maintain the definitive portfolio of services provided, articulating the business needs each service meets and the business outcomes it supports.

Melbourne, Victoria, Au

Responsible for establishing a new group for the management of services delivered that included the implementation of a number of service management processes, team structures and associated governance and management of the group and framework. The role also developed a Business As Usual (BAU) Project office, a Relocations team and ensured the delivery of quality customer service via a dedicated service delivery and relationship management team.

Melbourne, Victoria, Au

Acted as a single point of contact for a defined portfolio of Information Services’ enterprise infrastructure services, focusing on the day-to-day issues associated with the delivery of current and planned services ensuring they meet business requirements. Key elements of the position included the formation of service level model, service development, associated Service Level Agreements and Service Improvement Plans. - provided leadership in the shaping a service culture within Infrastructure Services. - Operationally coordinated escalations and resolution of incidents affecting services delivered. The role had a strong people focus with a need for excellent working knowledge of local business demand and requirements and working with Technical teams and staff to develop, coach, reinforce and manage operational service support standards, policies, and procedures.

Melbourne, Victoria, Au

The position played a key role in working with clients and working across the Division to provide responsive and effective services and processes. The roles focused on building and maintaining strong working relations across the University with the aim of meeting University business needs and objectives. The roles worked at all levels of the University at an operational, tactical and strategic level.

Master Of Business Administration (Mba), Information Technology

Master Of It Leadership, Business Administration And Management, General

Graduate Certificate - Business Administration, Professional Communications

Grad Cert Software Development With Distinction, Information Technology