Gavin Weaser Email & Phone Number

Mississauga, Ontario, Canada

Mississauga, On, Canada, Chicago, Il.

Responsible for the initial program launch, on-going development, and expansion into one of the premier PL programs in the auto OEM vertical. Responsibilities include marketing development, program integration, cost containment, Strategic development and ensure exemplary value to our partners . Hire/train/manage national field team to further develop program and drive growth. Program analytics of overall performance, marketing initiatives, technology development, areas of opportunity and field support deployment. Introduction of advanced partnership reporting to drive in depth analytics of portfolio performance. Additionally, responsible for P&L w/multi million dollar marketing budget annually.

Toronto, Montreal, Gray, Tn, Chicago, Il.

Responsible for several distinct private label finance portfolio's in US and Canada. Oversee client support, development, retention, issue resolution and BB enrollment. Focus placed on high quality, first call resolution, cost containment, employee development, and process streamlining. Responsibilities also include budgeting/forecasting, talent management, project management, vendor management, BD contract negotiations, and economical business impact management.Was awarded the Chairman's Leadership Award for this roleAchieved World Class Call Center Certification (2010 & 2011) from SQM Inc.

Toronto, On; Baltimore, Md; Tempe, Az

Responsible for:Forecasting quarterly expenses, workforce planning, business metrics. Managed daily operations of business analytics, as well as managed operations reporting team.Was awarded the Chairman's Leadership Award for this role

Business analytics as it relates to Call centers. SL review, productivity, occupancy rates, availability, handle times, and unit cost. Efficiency opportunities and process improvement impacts.

Ba, Political Science

Focus was placed on foreign politics and communication studies.

Education record