Global Head Of Customer Success
Current
Mar 2022 - Present
AeroLeads people directory · profile
Gavin Welsh Email & Phone Number
Head of Customer Success at ITRS
at
ITRS Group
1 work email found
@tradingscreen.com
1 phone found area 212
LinkedIn matched
✓ Verified August 2026
4 data sources
Profile completeness 86%
Current company
Role
Head of Customer Success at ITRS
Location
London, England, United Kingdom
Who is Gavin Welsh? Overview
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Quick answer
Gavin Welsh is listed as Head of Customer Success at ITRS at ITRS Group, based in London, England, United Kingdom. AeroLeads shows a work email signal at tradingscreen.com, phone signal with area code 212, and a matched LinkedIn profile for Gavin Welsh.
Gavin Welsh previously worked as Global Head of Customer Success at Itrs Group and EVP, Head of Customer Success at Itiviti.
Company email context
Email format at ITRS Group
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{first}.{last}@tradingscreen.com
86% confidence
AeroLeads found 1 current-domain work email signal for Gavin Welsh. Compare company email patterns before reaching out.
Profile bio
About Gavin Welsh
Highly Motivated Manager with over 35 years of experience in financial markets and vendor management. Proven track record in delivering successful outcomes across the buy-side and sell-side in e-commerce, front/middle/back office, and STP sectors.Key Skills:Business and Domain Expertise: Deep understanding of financial markets and asset classes.Client and Market Focus: Ability to meet client and market requirements while achieving company targets.Sales and Operations: Experience in sales life cycle, operations, implementation, and management.Vendor Management: Proven ability to manage vendor relationships and ensure service delivery.Ready to leverage my expertise to drive your business forward.
Listed skills include Fix, Equities, Fx Trading, Derivatives, and 17 others.
Current workplace
Gavin Welsh's current company
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11 roles
Gavin Welsh work experience
A career timeline built from the work history available for this profile.
Evp, Head Of Customer Success
Jul 2019 - Dec 2021
Director Head Of Client Coverage
Jan 2017 - Jul 2019
Global Head Of Customer Support
TradingScreen provides a trading and execution management infrastructure and a global network enabling both Buy Side institutions and Sell Side firms for the global order routing of cash equity products, futures and options, foreign exchange and fixed income instruments.Promoted in June 2012 to the Global Head of Support with responsibility for daily management of Tokyo, Hong Kong, London and New York support desks, covering over a 1000 clients in the Broking, Asset and Investment Management, Hedge Fund, Corporate, Proprietary Trading and Banking space.Key achievements:Produced exceptional support case resolution rates.Increased NPS and overall service quality ratings.Evaluated and improved processes.Implemented and managed a new global multimedia client interaction software.Created and developed a web based client support and external self service portal.October 2008 to May 2012: EMEA Head of Customer Support
Oct 2007 - Jul 2019
Global Head Of Client Coverage
Oct 2017 - Jun 2019
Emea Dma Manager
Provide technical and trading support for external electronic Institutional clients and internal London tradersMonitor state of electronic trading systems and client transactions using various in-house and external tools – Unix. Fidessa(ETP) Bloomberg EMS/POMS.Assist with or install trading applications at client site, complete end user trainingEstablish on-going positive client relationshipsCreate and maintain client user accounts in production environmentAssist Sales department in selling electronic product suite, including application demosLiaise regularly with developers, traders, mid/back-office and compliance to resolve trading issues and anticipate new business flowsLiaise with vendors/clients to outline connectivity, testing, and implementation onto the ETRADE networkProvide staff training, Carry out all appraisals on DMA staff
Feb 2004 - Sep 2007
Dma / Qa Analyst
Provide first line support to all Lehman’s Autobahn Equity clientsQA/UAT assistance on new client initiativesMonitor equity client transactions and errors via Fidessa Provide support to equity traders
Nov 2003 - Feb 2004
Emea Transaction Support Manager
All post and pre-sales support including demonstrationsAssist senior sales / management in the qualification of the needs of prospects.Responsible for all European implementations into various OMS platforms. Working with the client analyse the current business flows and systems to identify opportunities for more efficiency and cost savingOngoing Account management in order to fully understand each individual clients business and technical requirements.Pro-active client support and monitoring of all systems & order flow across STN networkBuilding relationships with clients in order to easily open up further sells opportunities for Sungard.
May 2002 - Oct 2003
Customer Service Manager
Liberty
Aug 1998 - Nov 2001
Customer Service Executive
Jan 1996 - Jan 1998
Customer Service Executive
Sep 1988 - Jan 1996
FAQ
Frequently asked questions about Gavin Welsh
Quick answers generated from the profile data available on this page.
What company does Gavin Welsh work for?
Gavin Welsh works for ITRS Group.
What is Gavin Welsh's role at ITRS Group?
Gavin Welsh is listed as Head of Customer Success at ITRS at ITRS Group.
What is Gavin Welsh's email address?
AeroLeads has found 1 work email signal at @tradingscreen.com for Gavin Welsh at ITRS Group.
What is Gavin Welsh's phone number?
AeroLeads has found 1 phone signal(s) with area code 212 for Gavin Welsh at ITRS Group.
Where is Gavin Welsh based?
Gavin Welsh is based in London, England, United Kingdom while working with ITRS Group.
What companies has Gavin Welsh worked for?
Gavin Welsh has worked for Itrs Group, Itiviti, Tradingscreen, E*Trade Financial, and Lehman Brothers.
How can I contact Gavin Welsh?
You can use AeroLeads to view verified contact signals for Gavin Welsh at ITRS Group, including work email, phone, and LinkedIn data when available.
What skills is Gavin Welsh known for?
Gavin Welsh is listed with skills including Fix, Equities, Fx Trading, Derivatives, Ems, Xml Schema, Fixed Income, and Unix.
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