Gavin West Email & Phone Number

Eagan, Mn, Us

• Administration of Citrix Virtual Apps and Desktops 7. x (Citrix PVS Provisioning, Citrix Studio, Citrix Storefront, Citrix Licensing, Citrix Director, NetScaler).• Administration of Windows Servers (2012 R2, 2016, 2019).• Configure and manage Microsoft Group Policy Management and Citrix Studio Policies.• Proficient use of Citrix Studio/Director for daily maintenance and troubleshooting.• Manage daily ticket/project queue and follow strict change management guidelines.• Magellan application installation and support as they transition to Prime.

Glen Allen, Va, Us

Contract position for Prime Therapeutics.

Duluth, Mn, Us

Work with a skilled team to support the Citrix VDI environment including -• Administration of Citrix Technologies (Citrix PVS Provisioning, Citrix Studio, Citrix Storefront, Citrix Licensing, Citrix Director, NetScaler).• Administration of Windows Servers (2012 R2, 2016, 2019).• Configure and manage Microsoft Group Policy Management and Citrix Studio Policies.• Proficient use of Citrix Studio/Director for daily maintenance and troubleshooting.• Work with 3rd party vendors to install applications, test, and implement into a live Production environment.• Manage daily ticket/project queue and follow strict change management guidelines.• Participate in a Tier-3 monthly on-call rotation with availability for emergency issues.• Provide training and documentation to Tier 1 and 2 employees so they can provide better support to the end users.• Work with various Community Connect partners throughout the Essentia network to provide Epic software access and assist with various troubleshooting issues.• Assist with upgrades and monthly maintenance of the Essentia\CC infrastructure servers including License servers, Delivery Controllers, PVS servers, Director servers, and vDisk images.

Toledo, Ohio, Us

Provide support and administration of the VMWare and Citrix VDI environments including - • Administration of Citrix Virtual Apps and Desktops 7.x, 6.x.• Server provisioning utilizing VM image and Citrix PVS technology. • Configure and manage Citrix server Policies, profile management, and Windows GPO.• Administration of VMWare Horizon 7 and App Volumes.• Proficient use of Citrix Studio/Director for daily maintenance and troubleshooting.• Lead the evaluation for vendor applications overseeing the installation and testing before implementing in the Production environment.• Manage daily ticket/project queue and follow strict change management guidelines.• Participate in a Tier-3 monthly on-call rotation with availability for emergency issues.• Provide training and documentation to Tier 1 and 2 employees so they can provide better support to the end users.

Toledo, Ohio, Us

• Created standards documents for hardening procedures and upgrade processes.• Extensive experience with ServiceNow enterprise ticketing system (over 9000 tickets completed in 5 years).• Applied patching methodology, and assisted in scheduled Microsoft patch rollouts for Tier 1-5 application servers.• Assisted in building/maintenance of hardware and the OS for hundreds of Microsoft servers at each work location.• Provided support and administration for the active directory environment including user rights, permissions, and general administration.• Part of monthly on-call rotation involving on-site hardware/OS maintenance and resolving incoming tasks, incidents, and P1 problems.

• Provide comprehensive IT service for over 50 companies including: Charlie’s Dodge, MDA Engineering, Sunset Retirement Communities, Springfield Fire Department.• Conduct daily maintenance and installation of computers, printers, phones, and industry-specific software.• Administer technical support and problem resolution assistance.• Implement logical troubleshooting skills to solve software and hardware related issues.

Arlington, Virginia, Us

• Operation and maintenance of Patriot Missile Defense System equipment and vehicles.• Combat Patch, Army Achievement Medal, Army Good Conduct Medal, National Defense Service Medal, Global War on Terrorism Service Medal, Army Service Ribbon, Overseas Service Ribbon.

Bachelor Of Applied Science (B.A.Sc.), Business Administration And Management, General

Associate Of Science (A.S.), Network And System Administration/Administrator