Gavin Wise Email & Phone Number

Melbourne, Australia

• Perform daily network or metering tasks to support BAU operations.• Daily issue resolution from Inboxes and task activities supporting customer and operational outcomes.• Task activity management of in-flow, completion and carry over items.• Work with internal and external stakeholders for delivering BAU activities.• Develop processes and work instructions to be updated or created to support the BAU activities.• Interacting with internal and external customers to resolve… Show more • Perform daily network or metering tasks to support BAU operations.• Daily issue resolution from Inboxes and task activities supporting customer and operational outcomes.• Task activity management of in-flow, completion and carry over items.• Work with internal and external stakeholders for delivering BAU activities.• Develop processes and work instructions to be updated or created to support the BAU activities.• Interacting with internal and external customers to resolve any issues and answering enquiries.• Provide key data insights for process improvement recommendations.• Liaise with internal business units on any external communications that may impact operational activities - including ecard development/work instruction updates.• Record minutes/meeting outcomes and maintain minutes in SharePoint.• Take accountability across interactions with Network and Metering participants.• Provide support for key work activities requiring assistance.• Help with UAT testing to support projects in a timely manner.• Perform analysis to identify operational improvements for customers and Alinta Energy.• Liaise with relevant stakeholders to ensure that processes and systems meet compliance.• Collation and analysis of data for production of accurate and timely business reports.• Maintain and update industry contact listings (ROCL). Show less

Melbourne, Australia

• Work with internal (functional/stream leads, Product Owners) and external stakeholders (AEMO, Networks, Meter Providers, Other Retailers that form part of the relevant forum) to proactively identify market operational impacts to Alinta Energy for electricity and Gas services.• Attend and represent Alinta Energy in various engagement channels such as ongoing AEMO chaired forums (ERCF, B2BWG, GRCF) and ad-hoc forums as needed.• Initial change impacts are to be assessed with the… Show more • Work with internal (functional/stream leads, Product Owners) and external stakeholders (AEMO, Networks, Meter Providers, Other Retailers that form part of the relevant forum) to proactively identify market operational impacts to Alinta Energy for electricity and Gas services.• Attend and represent Alinta Energy in various engagement channels such as ongoing AEMO chaired forums (ERCF, B2BWG, GRCF) and ad-hoc forums as needed.• Initial change impacts are to be assessed with the assistance of the relevant SME’s across Alinta Energy.• Creation of and responding on behalf of Alinta to formal consultation submissions issued by the Market Operator.• Effective engagement with Alinta’s retail solutions team to ensure successful integration of market changes into Alinta Operations and technology business units.• Providing inputs into scope definition and elicitation of high-level operational requirements to support the market changes and inform the implementation of such changes.• Responsible for ensuring that Alinta Energy has effective representation at all forums that could impact Alinta’s operations.• Conduct, facilitate internal presentations of the pending changes being driven by Industry.• Provide insights from the industry to inform strategic decisions made by the business stakeholders. Show less

Melbourne, Australia

• Maintain a Metering Data Base of Records• Managing a team of metering assurance analysts• Establish an Asbestos register – identifying sites that are effected by asbestos• Provide advice regarding Meter Assurance related processes across C&I and SME customer’s segments, creating efficiencies that will enable smooth billing of customers (especially complex customers) and reducing the number of exceptions – across the end to end business areas including Sales, Transfers, Billing and… Show more • Maintain a Metering Data Base of Records• Managing a team of metering assurance analysts• Establish an Asbestos register – identifying sites that are effected by asbestos• Provide advice regarding Meter Assurance related processes across C&I and SME customer’s segments, creating efficiencies that will enable smooth billing of customers (especially complex customers) and reducing the number of exceptions – across the end to end business areas including Sales, Transfers, Billing and Credit.• Establish a non-compliance register against each MP – metering installation • Responsible for MRF Management – involving acceptances/rejections and visibility to stakeholders of status• Ensuring that market transactions are raised and monitored in a timely fashion • Oversee the relationship with External Providers and Stakeholders to minimize impact to billing & delivery of metering data, and meeting SLA’s for metering installations• Development and review of appropriate weekly reporting to capture escalated exceptions, AEMO Auditing, metering provider reports, ad-hoc market reports• Establish an effective working team that understands the market and stakeholders well• Identify team requirements to meet volumes, especially during peak churn periods and onboarding a new retailer for MC services• Establish appropriate visibility reporting to stakeholders of the life cycle of a metering installation; from MRF receipt, through to MSATS updates• Identify which parts of the assurance piece can be off shored and establish appropriate training modules, monitoring and audits• MP compliance reporting and ensure each MP is working to keeping to each site and Acumen MC compliant• Establish SOP’s for internal metering assurance activity, including but not limited to; MRF exception management, B2B activity & MSATS transactions Show less

Melbourne, Australia

• Maintain a Metering Data Base of Records• Managing a team of metering assurance analysts• Establish an Asbestos register – identifying sites that are effected by asbestos• Provide advice regarding Meter Assurance related processes across C&I and SME customer’s segments, creating efficiencies that will enable smooth billing of customers (especially complex customers) and reducing the number of exceptions – across the end to end business areas including Sales, Transfers, Billing and… Show more • Maintain a Metering Data Base of Records• Managing a team of metering assurance analysts• Establish an Asbestos register – identifying sites that are effected by asbestos• Provide advice regarding Meter Assurance related processes across C&I and SME customer’s segments, creating efficiencies that will enable smooth billing of customers (especially complex customers) and reducing the number of exceptions – across the end to end business areas including Sales, Transfers, Billing and Credit.• Establish a non-compliance register against each MP – metering installation • Responsible for MRF Management – involving acceptances/rejections and visibility to stakeholders of status• Ensuring that market transactions are raised and monitored in a timely fashion • Oversee the relationship with External Providers and Stakeholders to minimize impact to billing & delivery of metering data, and meeting SLA’s for metering installations• Development and review of appropriate weekly reporting to capture escalated exceptions, AEMO Auditing, metering provider reports, ad-hoc market reports• Establish an effective working team that understands the market and stakeholders well• Identify team requirements to meet volumes, especially during peak churn periods and onboarding a new retailer for MC services• Establish appropriate visibility reporting to stakeholders of the life cycle of a metering installation; from MRF receipt, through to MSATS updates• Identify which parts of the assurance piece can be off shored and establish appropriate training modules, monitoring and audits• MP compliance reporting and ensure each MP is working to keeping to each site and Acumen MC compliant• Establish SOP’s for internal metering assurance activity, including but not limited to; MRF exception management, B2B activity & MSATS transactions Show less

Melbourne, Australia

• Perform analysis and resolution of exceptions resulting from data collection, validation, and provisioning• Identification, analysis and, if necessary, escalation of data collection, validation and provisioning exceptions in a timely manner• Production of pre-defined data collection and provisioning reports• Ensuring that all metering data is delivered to market & customers in line with the Service Level timeframes & quality • Administration of office-based… Show more • Perform analysis and resolution of exceptions resulting from data collection, validation, and provisioning• Identification, analysis and, if necessary, escalation of data collection, validation and provisioning exceptions in a timely manner• Production of pre-defined data collection and provisioning reports• Ensuring that all metering data is delivered to market & customers in line with the Service Level timeframes & quality • Administration of office-based business-to-business meter data operations• Provide support in the identification and implementation of continuous improvement opportunities• Participate in AEMO and other regulatory audits• Developing and maintaining effective relationships with interfacing teams and individuals• Maintenance of the CMS interfaces to the market and within the business• Work with Meter Providers to resolve meter services issues• Ensure that processes are documented accurately and ready for on-going audits• Perform initial investigation when system exceptions occur• Perform pre-defined routine system maintenance tasks to ensure the meter data systems operate at an optimum level• Contribute to the development of the Meter Data Management system roadmap• Perform meter data trend analysis to facilitate early detection of data collection and provisioning issues• Ensure system parameters for data collection, provisioning and quality assurance are aligned with business and market requirements• Carry out root cause analysis of exceptions and implement required solutions to minimise exceptions• Root cause analysis of comms faults, including liaison with customers Show less

Melbourne, Australia

•Analysis and administration of the Contestable Metering process and adhering to strict internal and external guidelines•Analysis and administration of contestable metering services to comply with strict industry protocols (such as National Electricity Rules, MSATS Procedures), rigorous market standards and customer needs. The incumbent is responsible for maintaining contestable metering records & associated data, trouble shooting and issue escalation•Metering quality assurance –… Show more •Analysis and administration of the Contestable Metering process and adhering to strict internal and external guidelines•Analysis and administration of contestable metering services to comply with strict industry protocols (such as National Electricity Rules, MSATS Procedures), rigorous market standards and customer needs. The incumbent is responsible for maintaining contestable metering records & associated data, trouble shooting and issue escalation•Metering quality assurance – operate the contestable metering systems to collect, validate, and store contestable metering related standing data as per the service levels agreed with Meter Providers and the market•Market interaction – regularly inform Responsible Persons of exceptions through the production of routine reports•System management – perform routine level maintenance tasks and action activity queue’s on Origin Energy’s systems•Analysing and resolving contestable metering exceptions to ensure timely and accurate delivery of meter services to internal departments and other electricity market participants. •Responsible for analysing issues with Origin Energy’s internal systems and developing solutions with IT Vendors or initiating changes to processes & procedures.•Manage the ongoing performance of third party vendors to achieve best service and cost performance Show less

Melbourne, Australia

• Build and manage strong relationships with third party suppliers to improve service levels and drive performance associated with meter data, standing data and services • Building and maintain strong relationships with internal stakeholders and customers. • Monitoring and validate incoming meter data to ensure volumes and quality conform with market requirements • Utilise reporting to identify performance trends from third parties and develop strategies for improvement… Show more • Build and manage strong relationships with third party suppliers to improve service levels and drive performance associated with meter data, standing data and services • Building and maintain strong relationships with internal stakeholders and customers. • Monitoring and validate incoming meter data to ensure volumes and quality conform with market requirements • Utilise reporting to identify performance trends from third parties and develop strategies for improvement. • Ability to meet targets as set out by the Market Data Manager. • Ability to undertake special data analysis assignments to support Meter Data as well as other stakeholders under the direction of the Senior Analyst or Manager. • Provide support with Business Improvement initiatives designed to improve the customer experience or team processes. • Experience with analysing and reporting on large volume of data. • Monitor exceptions created within the MDM system to ensure that Market Participants are compliant with their obligations. • Identify and take action to correct errors and remove data errors preventing valid reads becoming available to downstream systems. • Respond to enquires from downstream and other users relating to meter and standing data (including analysis and provision of reads, or requesting reads, or provision of corrections to MSATS and any other relevant additional information).• Where identified, ensure downstream systems /processes are alerted to potential errors caused by incorrect meter and standing data. • Act as a SME and provide input into development of new business requirements, development life-cycle and UAT. • Provide knowledge transfer and assistance to other members of the Data Analysis team. • Carry out root cause analysis of exceptions and implement required solutions to minimise or eliminate exceptions numbers. Show less

Melbourne, Australia

• Understand upstream and downstream implications of meter data management. • Monitor key Market Data System related processes and contribute to the resolution, stabilisation and continuous improvement of these processes.• Proactively manage external events that place at risk Origin’s Market data delivery and work collaboratively to work through solutions and actions to minimise business impacts.• Support Team members with root-cause analysis and manage business relationships… Show more • Understand upstream and downstream implications of meter data management. • Monitor key Market Data System related processes and contribute to the resolution, stabilisation and continuous improvement of these processes.• Proactively manage external events that place at risk Origin’s Market data delivery and work collaboratively to work through solutions and actions to minimise business impacts.• Support Team members with root-cause analysis and manage business relationships externally to ensure performance levels and service delivery are in-line with Business expectations. • Represent the interests of the Market Data team as a SME on major change initiatives. • Ensure the impacts and risks of such changes on the Market Data are understood thoroughly and communicated, well planned for and implemented with minimal disruption to the team and its stakeholders.• Proactively manage and lead efficiency improvements associated with change initiatives implemented.• Where identified, ensure downstream systems /processes are alerted to potential errors caused by incorrect meter data and standing data. • Engage with relevant stakeholders to understand meter data and service order pain points to focus on the right priorities and remediation. Show less

Melbourne, Australia

• Respond to helpdesk calls (infra’s) from business users on a wide range of inquiries related to IT systems.• Run daily IT system health checks and fixed errors associated with these.• Monitor IT systems on a daily basis to make sure transactions are processing in a timely manner.• Participate in UAT.• Provide IT systems functionality advice where required.• Review Project and Change Request documentation as required.• Anaylse system defects and log these in Quality… Show more • Respond to helpdesk calls (infra’s) from business users on a wide range of inquiries related to IT systems.• Run daily IT system health checks and fixed errors associated with these.• Monitor IT systems on a daily basis to make sure transactions are processing in a timely manner.• Participate in UAT.• Provide IT systems functionality advice where required.• Review Project and Change Request documentation as required.• Anaylse system defects and log these in Quality Centre as required.• Run queries in TOAD to extract reports from various IT systems as required. Show less

Melbourne, Australia

• Preparation/scoping of business requirements in consultation with operational users and BIG. • Project management facilitation and support following system and process implementations.• Carry out administrative functions across DMG including myConnect, R-Link, mPower, risk audits, user access to systems management, UAT coordination and general auditing requirements.• Identification of opportunities for innovation and process improvements and to provide assistance in responding to… Show more • Preparation/scoping of business requirements in consultation with operational users and BIG. • Project management facilitation and support following system and process implementations.• Carry out administrative functions across DMG including myConnect, R-Link, mPower, risk audits, user access to systems management, UAT coordination and general auditing requirements.• Identification of opportunities for innovation and process improvements and to provide assistance in responding to all Victorian and National Electricity changes that affect the business.• Capture industry changes and identify impacts to systems and procedures/processes across DMG and CSG.• Streamlining of the IDQ inbox. All documents are stored and filed logically which has improved efficiency allowing ease of location and response to of documents.• Identified possible FTE savings in MDP by the auto/bulk closing of certain AQ’s. A change request has been raised to implement this.• Identified process improvements in several change requests already raised. E.g. changed the validation from the LE role to the FRMP role in CIS/MTS to make CP, PAL and SAPN compliant with market procedures for CSDN processing after consultation with relevant stake holders.• Reviewing documents and attending workshops when required as the nominated SME in the Victorian Jurisdiction for the SGSDWG. Show less

Melbourne, Australia

• Streamlined all LNSP activities across CP, PAL and SAPN after the LNSP restructure and identified a better use of resources in relation to reporting which allowed extra people to be allocated to LNSP inquiries due to the lack of experienced analysts.• Identifying root causes of workflow exceptions and initiated corrective action.• Overseeing information exchanges to ensure internal/external data systems reconcile such as CIS, IEE, MTS and MSATS.• Understanding complex market rules… Show more • Streamlined all LNSP activities across CP, PAL and SAPN after the LNSP restructure and identified a better use of resources in relation to reporting which allowed extra people to be allocated to LNSP inquiries due to the lack of experienced analysts.• Identifying root causes of workflow exceptions and initiated corrective action.• Overseeing information exchanges to ensure internal/external data systems reconcile such as CIS, IEE, MTS and MSATS.• Understanding complex market rules and regulations and identifying and resolving complex problems associated with data management.• Understanding complex variables associated with FRC (such as tariff structures and meter data accuracy, changing market rules) in the FRC market which create numerous issues and challenges and being able to quickly and effectively resolve those issues.• Negotiating with Retailers on data management related issues including NMI standing and meter data and National B2B transactions.• Coordinating the work activities of data management analyst and others including allocation of resources.• Operational specialist for Data Analyst for procedural issues and escalations.• Drive an awareness/acceptance of AMI and its impacts on DMG. Show less

Melbourne, Australia

• Successfully lead a team of around 20 Senior Data Analysts/Data Analyst and administered group requirements such as performance reviews, performance management and training, mentoring and day-to-day operational activities in accordance with the company policies and procedures.• Overseeing information exchanges to ensure internal/external data systems reconciled such as CIS, IEE, MTS and MSATS.• Coordinate reporting requirements to support business processes and track data delivery to… Show more • Successfully lead a team of around 20 Senior Data Analysts/Data Analyst and administered group requirements such as performance reviews, performance management and training, mentoring and day-to-day operational activities in accordance with the company policies and procedures.• Overseeing information exchanges to ensure internal/external data systems reconciled such as CIS, IEE, MTS and MSATS.• Coordinate reporting requirements to support business processes and track data delivery to the market.• Understanding complex market rules and regulations and identifying and resolving complex problems associated with data management.• Understanding complex variables associated with FRC (such as tariff structures and meter data accuracy, changing market rules) in the FRC market which create numerous issues and challenges and being able to quickly and effectively resolve those issues.• Negotiating with Retailers on data management related issues including NMI standing and meter data and National B2B transactions.• Coordinating the work activities of data management analyst and others including allocation of resources.• Operational specialist for procedural issues and escalations.• Drive an awareness/acceptance of AMI and its impacts on DMG.• Enforcement of the company’s Powerful Customer Service message. Show less

Melbourne, Australia

Same as the responsibilities above for the time period August 2011 – February 2012.

Melbourne, Australia

• Analyse and resolve issues (including exceptions) relating to the efficient and effective processing of data management transactions using systems such as CIS, MTS and MSATS.• Using information exchanges to ensure internal/external data systems reconciled such as CIS, MTS and MSATS.• Understanding complex market rules and regulations and identifying and resolving complex problems associated with data management.• Understanding complex variables associated with FRC (such as tariff… Show more • Analyse and resolve issues (including exceptions) relating to the efficient and effective processing of data management transactions using systems such as CIS, MTS and MSATS.• Using information exchanges to ensure internal/external data systems reconciled such as CIS, MTS and MSATS.• Understanding complex market rules and regulations and identifying and resolving complex problems associated with data management.• Understanding complex variables associated with FRC (such as tariff structures and meter data accuracy, changing market rules) in the FRC market which create numerous issues and challenges and being able to quickly and effectively resolve those issues.• Communicating with Retailers on data management related issues including NMI standing and meter data and National B2B transactions.• Obtain and maintain an awareness/acceptance of AMI and its impacts on DMG.• Liaise and interface with internal and external stakeholders (such as retailers and meter data agents). Show less