Gavin Wise Email & Phone Number

Melbourne, Australia

• Perform daily network or metering tasks to support BAU operations.
• Daily issue resolution from Inboxes and task activities supporting customer and operational outcomes.
• Task activity management of in-flow, completion and carry over items.
• Work with internal and external stakeholders for delivering BAU activities.
• Develop processes and work instructions to be updated or created to support the BAU activities.
• Interacting with internal and external customers to resolve… Show more

Melbourne, Australia

• Work with internal (functional/stream leads, Product Owners) and external stakeholders (AEMO, Networks, Meter Providers, Other Retailers that form part of the relevant forum) to proactively identify market operational.
• Attend and represent Alinta Energy in various engagement channels such as ongoing AEMO chaired forums (ERCF, B2BWG, GRCF) and ad-hoc forums as needed.
• Initial change impacts are to be assessed with the… Show more
• Initial change impacts are to be assessed with the assistance of the relevant SME’s across Alinta Energy.
• Creation of and responding on behalf of Alinta to formal consultation submissions issued by the Market Operator.
• Effective engagement with Alinta’s retail solutions team to ensure successful integration of market changes into Alinta Operations and technology business units.

Melbourne, Australia

• Maintain a Metering Data Base of Records
• Managing a team of metering assurance analysts
• Establish an Asbestos register – identifying sites that are effected by asbestos
• Provide advice regarding Meter Assurance related processes across C&I and SME customer’s segments, creating efficiencies that will enable smooth billing of customers (especially complex customers) and reducing the.
• Provide advice regarding Meter Assurance related processes across C&I and SME customer’s segments, creating efficiencies that will enable smooth billing of customers (especially complex customers) and reducing the.
• Establish a non-compliance register against each MP – metering installation

Melbourne, Australia

• Maintain a Metering Data Base of Records
• Managing a team of metering assurance analysts
• Establish an Asbestos register – identifying sites that are effected by asbestos
• Provide advice regarding Meter Assurance related processes across C&I and SME customer’s segments, creating efficiencies that will enable smooth billing of customers (especially complex customers) and reducing the.
• Provide advice regarding Meter Assurance related processes across C&I and SME customer’s segments, creating efficiencies that will enable smooth billing of customers (especially complex customers) and reducing the.
• Establish a non-compliance register against each MP – metering installation

Melbourne, Australia

• Perform analysis and resolution of exceptions resulting from data collection, validation, and provisioning
• Identification, analysis and, if necessary, escalation of data collection, validation and provisioning exceptions in a timely manner
• Production of pre-defined data collection and provisioning reports
• Ensuring that all metering data is delivered to market & customers in line with the Service Level timeframes & quality
• Administration of office-based… Show more
• Administration of office-based business-to-business meter data operations

Melbourne, Australia

• Analysis and administration of the Contestable Metering process and adhering to strict internal and external guidelines
• Analysis and administration of contestable metering services to comply with strict industry protocols (such as National Electricity Rules, MSATS Procedures), rigorous market standards and customer needs. The incumbent.
• Metering quality assurance –… Show more
• Metering quality assurance – operate the contestable metering systems to collect, validate, and store contestable metering related standing data as per the service levels agreed with Meter Providers and the market
• Market interaction – regularly inform Responsible Persons of exceptions through the production of routine reports
• System management – perform routine level maintenance tasks and action activity queue’s on Origin Energy’s systems

Melbourne, Australia

• Build and manage strong relationships with third party suppliers to improve service levels and drive performance associated with meter data, standing data and services
• Building and maintain strong relationships with internal stakeholders and customers.
• Monitoring and validate incoming meter data to ensure volumes and quality conform with market requirements
• Utilise reporting to identify performance trends from third parties and develop strategies for improvement… Show more
• Utilise reporting to identify performance trends from third parties and develop strategies for improvement.
• Ability to meet targets as set out by the Market Data Manager.

Melbourne, Australia

• Understand upstream and downstream implications of meter data management.
• Monitor key Market Data System related processes and contribute to the resolution, stabilisation and continuous improvement of these processes.
• Proactively manage external events that place at risk Origin’s Market data delivery and work collaboratively to work through solutions and actions to minimise business impacts.
• Support Team members with root-cause analysis and manage business relationships… Show more
• Support Team members with root-cause analysis and manage business relationships externally to ensure performance levels and service delivery are in-line with Business expectations.
• Represent the interests of the Market Data team as a SME on major change initiatives.

Melbourne, Australia

• Respond to helpdesk calls (infra’s) from business users on a wide range of inquiries related to IT systems.
• Run daily IT system health checks and fixed errors associated with these.
• Monitor IT systems on a daily basis to make sure transactions are processing in a timely manner.
• Participate in UAT.
• Provide IT systems functionality advice where required.
• Review Project and Change Request documentation as required.

Melbourne, Australia

• Preparation/scoping of business requirements in consultation with operational users and BIG.
• Project management facilitation and support following system and process implementations.
• Carry out administrative functions across DMG including myConnect, R-Link, mPower, risk audits, user access to systems management, UAT coordination and general auditing requirements.
• Identification of opportunities for innovation and process improvements and to provide assistance in responding to… Show more
• Identification of opportunities for innovation and process improvements and to provide assistance in responding to all Victorian and National Electricity changes that affect the business.
• Capture industry changes and identify impacts to systems and procedures/processes across DMG and CSG.

Melbourne, Australia

• Streamlined all LNSP activities across CP, PAL and SAPN after the LNSP restructure and identified a better use of resources in relation to reporting which allowed extra people to be allocated to LNSP inquiries due to.
• Identifying root causes of workflow exceptions and initiated corrective action.
• Overseeing information exchanges to ensure internal/external data systems reconcile such as CIS, IEE, MTS and MSATS.
• Understanding complex market rules… Show more
• Understanding complex market rules and regulations and identifying and resolving complex problems associated with data management.
• Understanding complex variables associated with FRC (such as tariff structures and meter data accuracy, changing market rules) in the FRC market which create numerous issues and challenges and being able to quickly and.

Melbourne, Australia

• Successfully lead a team of around 20 Senior Data Analysts/Data Analyst and administered group requirements such as performance reviews, performance management and training, mentoring and day-to-day operational.
• Overseeing information exchanges to ensure internal/external data systems reconciled such as CIS, IEE, MTS and MSATS.
• Coordinate reporting requirements to support business processes and track data delivery to… Show more
• Coordinate reporting requirements to support business processes and track data delivery to the market.
• Understanding complex market rules and regulations and identifying and resolving complex problems associated with data management.
• Understanding complex variables associated with FRC (such as tariff structures and meter data accuracy, changing market rules) in the FRC market which create numerous issues and challenges and being able to quickly and.

Melbourne, Australia

Same as the responsibilities above for the time period August 2011 – February 2012.

Melbourne, Australia

• Analyse and resolve issues (including exceptions) relating to the efficient and effective processing of data management transactions using systems such as CIS, MTS and MSATS.
• Using information exchanges to ensure internal/external data systems reconciled such as CIS, MTS and MSATS.
• Understanding complex market rules and regulations and identifying and resolving complex problems associated with data management.
• Understanding complex variables associated with FRC (such as tariff… Show more
• Understanding complex variables associated with FRC (such as tariff structures and meter data accuracy, changing market rules) in the FRC market which create numerous issues and challenges and being able to quickly and.
• Communicating with Retailers on data management related issues including NMI standing and meter data and National B2B transactions.