Managed computer systems, mobile devices, and peripherals for over 1,000users across 13 business units within the departmentAssisted in transitioning configuration protocols from manual processes toautomated workflows using AzurePlayed a key role in spearheading the implementation of IT securityprotocols, leading to a significant 30% reduction in security incidentsCollaborated with my team to enhance IT support efficiency by meticulouslydocumenting troubleshooting procedures and guides, leading to aremarkable 30% improvement in ticket resolution timesProvided comprehensive support for a diverse network of over 10,000users, proficiently managing both Linux and Windows systemsCrafted meticulous internal documentation outlining workflows to ensurestrict adherence to quality standardsExperienced a remarkable 60% increase in technical proficiency over a spanof just three monthsInstalled Network CCTV Cameras, DVRs, and Time Clocks (Time and Attendance) at diverse locationsOversaw Company Mobile Phones T-Mobile Corporate Account, Landline, and Vonage (VOIP) communicationsConstructed computers and conducts routine maintenance, including repairs and upgrades, with a focus on Virus, Spyware, and Adware removalProvided comprehensive support for the company's networks across the U.S., Mexico, and the Caribbean, addressing a spectrum of end-user needs, including Email/Windows, Password Reset, Network Issues, Accounting Software, and Scanner and Printer configuration. Also proficient in software installation and creating Network Logging via phone support or remote accessTook charge as Project Lead on Network Cabling contracts, collaborating with vendors to define specifications and plan the placement and installation of CAT5e/CAT6e cables through ceilings and walls. Also responsible for configuring Network and phone jacks, as well as patching cables to network switches